Location: 5290 Orbitor Dr, Mississauga, ON, L4W 4Z5

Job Schedule: Hybrid; 4-days in-office (Monday-Thursday)

Internship Length: 12 Months

Come Drive Innovation with Us. We are currently looking for a Customer Experience Intern to join our team in Mississauga. At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.  

A Day in the Life:   

• Working with the Customer Experience (CE) team, you will obtain valuable insights into the functions of a corporate level Customer Experience management program. You will have the opportunity to support key dealership facing programs, generating insights from survey data, and creating presentations to steer Nissan Canada Inc.’s Customer Experience into the top-tier. We invite candidates possessing a passion for winning to join the CE team.
• Support the CE team in the launch of new programs as well as ongoing programs designed to improve the Customers’ Experience at a retailer level and/or national level
• Generate periodic reports to measure effectiveness of strategic and tactical customer experience Programs
• Conduct analysis to determine the root cause of systemic as well as localized customer experience issues
• Monitor customer survey inbox for unique customer inquiries and issues    

Who We’re Looking for:

• Basic Microsoft Excel skills required
• Knowledge of statistical concepts is ideal, but not required
• Beginner Microsoft PowerPoint skills
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong attention to detail
• Ability to work independently in a fast-paced environment with tight deadlines
• Ability to take initiative to improve existing reports and processes.

Required:

• Must be currently enrolled in an undergraduate degree program with co-op/internship in Business, Economics, or Marketing University Program.

What You’ll Look Forward to at Nissan:

•  Connection and Collaboration: We offer Business Synergy Teams (ERGs) and opportunities for our employees to strengthen their relationships and meet people from similar and diverse backgrounds to foster a culture of belonging. 
• Professional Training and Development: Expand your knowledge and skills through Nissan’s rich innovation offerings, seminars, learning platforms and leadership trainings.
  
  

Built for Your Best:

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

Hourly Rate Range:
$21.00 - $24.00

Hourly Rate Estimate: This range represents the minimum and maximum hourly rates applicable to interns in this program or role. The hourly rate offered will fall within this range and is determined based on the intern’s academic progress (years completed in school).

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and Nissan seeks to maximize the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Nissan aims to improve business results through a workplace and business that meets the needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have Business Synergy Teams (BSTs) across the Americas that are open to all employees and seek to connect employees through common interests and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in our business as we respect and recognize the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products, and communicating from a position that will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to our employees and customers into the future.