What You’ll Do

• Translate business requirements into solution design. Drive customer technology transitions, influencing solution architectures and services. 
• Participate in services presales activities, statement of work scoping, review and creation, position value of Cisco as part of a comprehensive outcome-based solution.
• Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High-Level Design), and advise multi-functional teams across multiple domains. 
• Be a trusted advisor, understand customer market and industry, identify product and services growth opportunities. Identify risks and proposes mitigation plans.
• Creatively advocate current and emerging technologies solutions relevant to customer success. 
• Build & maintain key CX and customer-partner relationships facilitating best-in-class customer experience. 
• Mentor other Engineers. 
• Play the role of an individual contributor.

Decision Making / Impact

• Connect with Cisco internal stakeholders, customers, and partners across functions and boundaries to achieve significant results for Customers as well as Cisco's success. 
• Help improve quality, efficiency, and effectiveness of CX functions/processes/projects delivery. 
• Trusted Advisor to the Engineering team to improve product and solution features, updates, and roadmap. 
• Advisor to help customers in achieving business outcomes, operational, program, or service objectives. 
• Mentorship impacts CX technical communities. 

Role and specific responsibilities

• Contribute effectively to the areas of Customer Solution design; Innovation; Engineering Engagement; Intellectual Capital; Talent Development. 
• Actively mentor and develop other Consulting Engineers. 
• Is responsible for the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g., scripts, software assets) in the most productive manner for various audiences, customers. 
• Provides technical expertise and guidance to resolve sophisticated customer problems in support of partner concerns. 
• Continuously learning and strengthening technical skills for relevant technical domains and adjacent technologies.
• Avenues for automation ideation; lead and work with the team of software programmers to implement automation ideas for delivery excellence and efficiency. 
• Consults and works with customers and Cisco partners to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes. 
• Identify up-sell opportunities and articulates the business outcome value of the combined Cisco services and technology solution proposal.
• Advice on renewals opportunities with regards to technology multi-domain aging opportunities and customer business 

Who You’ll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You Are

Expertise 

• Requires BS/BE/BTech degree or equivalent with 15+ years of experience in a similar job role.
• Experienced in customer-facing roles including pre-sales and/or service delivery roles. 
• Any Data Center related certification(CCIE, CCNP VCP, etc.) with a strong drive for continuous learning.
• Inspiring leader who can showcase the value, Cisco solutions and services bring to Customer business and ensure adoption.
• Ability to develop high-level migration and delivery strategies, driving decisions and seeing it through execution effectively and in an efficient manner.
• Strong Nexus 2K/5K/7K/9K platform knowledge and experience.
• Experience in designing Data Center solutions from traditional DC standalone Nexus design to VXLAN Fabric-based SDN solutions demonstrating Single-Site Fabrics, ACI MultiPod & Multisite Fabric architectures.
• Familiar with virtualization and container environments (VMware, Microsoft, Cisco CVIM, RHOSP, Kubernetes) and have technical exposure in integrating ACI with virtualization platforms through VMM integration.
• Has technical understanding & experience in solutions involving network services appliances (Firewalls, IPS load balancers, WAN optimizer appliances) from a network integration perspective. 
• Knowledgeable and experience in cloud computing, building multi-cloud and hybrid-cloud solutions involving multiple cloud providers like AWS, Azure, Google.
• Knowledge of anyone or more IAC tools like Ansible, Terraform, CloudFormation etc will be an advantage.
• Knowledge on Python, Ansible etc.

Leadership / Autonomy 

• Possess extensive technical knowledge of at least two technology domains plus "one mile wide and one-inch deep" knowledge of other technical, operational & enterprise architecture domains following a 'T' shape model.
• Work independently, with guidance in sophisticated situations only. 
• Can work in sophisticated or unstructured environments. 
• Provide guidance and training to engineers within global CX organizations.
• Drive community engagements. 

Why Cisco

At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

We connect everything – people, process, data, and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.

#WeAreCisco

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Disclaimer

To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:

• be in direct response to an application you have submitted through the company career site
• begin with screening or an interview
• originate from a Cisco email address, and
• be conducted across email, phone, or WebEx

Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.

If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.