We’re looking for motivated, engaged people to help make everyone’s journeys better.

Annual Hiring Range/Hourly Rate:

•      $145,000 - $150,000/Per Year

•      This position is eligible for incentive pay of 20% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties and Responsibilities: 

• Ensures Gate Gourmet can deliver world class menu development and production services to a strategic customer that reflects the Airlines signature culinary style 
• Be the gategroup expert with respect to the customer experience the airline creates and consistently deliver to its passengers through in-flight meals 
• Secures the confidence of the customer and strengthen the levels of consistent quality service. 
• Assists the customer with the development of food philosophies and standards and ensure gategroup has the capability to deliver consistently against the customers culinary standards 
• Builds relationships with Regional Executive Chefs and Airline Unit Chefs to ensure clear communication of expectations and deliverables. Articulate the customer needs with respect to raw materials, identify and secure suppliers to meet the requirements, potentially outside gategroup’s supplier list 
• Partners with the Customer Lead Executive Chefs and Regional Executive Chefs to ensure seamless integration of menu requirements into production and ensure menus are consistently executable in-flight via gate gourmet or supplier partner production environment 
• Be a trusted point of contact for the customer regarding Menus, Food and Kitchen service requirements. 
• Works closely with gategroup’s Total Cost Management (TCM) organization. Assure new specifications, recipes and photos are properly documented and delivered for pricing analysis 
• Monitors customer feedback and ensure appropriate corrective actions are taken in a timely manner. 
• Measures success based on KPI’s that are mutually agreed by gategroup and the customer including but not limited to margin, customer satisfaction, quality and recipe management 
• Travels to designated units and fly specified routes to learn, inspect, audit, train and make recommendations for improvements 
• Prepares all culinary aspects of the presentation to the customer during a tender including but not limited to the food presentation, messaging, ingredients and physical appearance of the local kitchen 
• Actively participates as a member of the account management team that includes and Executive Management Board sponsor, VP Group Culinary Excellence and Global Account Director making contributions that result in winning, retaining and/or building the business 
• Actively participates as a member of the Gate Gourmet global dedicated S.P.I.C.E (Sustaining Progress in Culinary Excellence) program 
• Creates a joint responsibility for the customer satisfaction between the local kitchens and the dedicated chef team 
• Maintains the standard of skill and service levels of multiple customer dedicated production chefs and support these dotted line reports in the operations at key locations to balance the need to meet the dedicated customers’ requirements 
• Develops and refreshes all menus globally in line with the Airlines culinary style to create an appealing customer experience 
• Prepares menu and food reports by collecting, analyzing and summarizing food, dining and customer trend data 
• Represents the customer and Gate Gourmet at media events, special affairs, inaugural events, food fairs, exhibitions and seminars as requested 
• Acts as an Ambassador for gategroup 

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Qualifications 

Education: 

• Apprenticeship, AOS or compatible degree in Culinary Arts and/or Bachelor’s Degree in Business and/or Hospitality 
• Catering diploma or City and Guilds, or other appropriate qualification 

Work Experience:  

• 3-5 years of experience within in-flight catering preferred 
• 4 years of Menu Development and operational experience 
• Global style, proficiency in fusion cooking 
• Previous menu development responsibility in a fine dining environment 
• A sound knowledge and experience of Asian cuisines and modern European cuisines 
• Working knowledge and experience of HACCP stands and equivalent 
• Experience presenting to clients/customers and building/maintaining appropriate relationships 

Skills and Knowledge:  

• Strong Culinary Background 
• Understanding of large scale production and assembly 
• Clear understanding of Hospitality and Service and the Customer Experience
• Ability to present a culinary vision utilizing all 5 senses 
• Project Management Skills 
• Diverse/multi-cultural Interpersonal Skills 
• Independent and Pro-active Leader 
• Process Oriented and Results Driven 
• Capability to keep the hand on the pulse of the culinary world including trends, organizations and personnel 
• Passionate about food and teaching culinary techniques  
• Current in the latest food production techniques 
• Current in the latest food trends 
• Aware of Super Food and Functional Food principles
• Aware of caloric intake and basic dietary requirements 
• Aware of religious meal requirements including HALAL, Kosher, Hindu 
• Proficient in Microsoft Office 

Language / Communication Skills: 

• Relationship and Strategic Account Management Skills  
• Capacity to manage the movement and schedules of colleagues and customers globally 
• Able to speak publicly and represent Gate Gourmet with confidence and professionalism 
• Proficient culinary knowledge of terms, procedures and practices and be able to teach these techniques 
• Excellent customer interaction and presentation skills and be able to teach these techniques
• Good interoffice skills, pleasant, professional office demeanor 
• Must exhibit patience and “mentor-like” abilities 
• English language skills required, additional languages a plus  

Job Dimensions 

Geographic Responsibility: Global responsibility for Gate Gourmet/Airline customer locations 

Type of Employment: Full-time 

Travel %: Up to 60% (Domestic and International) 

Exemption Classification: Exempt 

Internal Relationships: Culinary teams, unit chefs and other internal contacts as needed 

External Relationships: Customer and others as needed 

Work Environment / Requirements of the Job:  

• Must be able to regularly stand, bend, lift, and move intermittently during work schedules of 10+ hours 
• Must be able to withstand a normal production kitchen facility where there may be physical discomfort due to varying temperature and noise levels 
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty five (25) pounds 
• Occasionally requires working weekends and holidays 

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: 

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet.

We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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If you want to be part of a team that helps make travel and culinary memories, join us!