Who we are looking for:
State Street's Tax Services team is seeking a skilled and dedicated professional to join the Tax Reclaim Exception Resolution team. This role partners with various Custody Tax, Operations, and support teams to research, analyze, and resolve tax reclaim reconciliation exceptions across markets and clients. The position is responsible for supporting operational activities throughout the tax reclaim lifecycle, identifying root causes of variances, coordinating resolution efforts with internal stakeholders and driving process and control improvements to enhance accuracy and efficiency. The role will also support the preparation and analysis of management reporting, including exception metrics, trends, operational risk indicators and progress against resolution objectives.
Team working.

 
Responsibilities:  
• Develop and maintain effective working relationships and communications with internal teams both in Tax, as well as in other State Street departments
• Ensure that appropriate management information is produced at appropriate intervals.
•  Participate in division wide working groups, tasks forces and projects as assigned.

Operational Risk and Control Responsibilities
• Ensure that all procedures are regularly reviewed and kept up to date.
• Ensure any procedure gaps are addressed through the implementation of appropriate procedures and controls. 
• Identify and recommend process improvements in order to improve efficiency through the removal of redundant or non-value-added tasks.

Client Service Responsibilities
• Ensure we deliver excellent client service.
• Work as a member of a global team – provide status, communicate issues, share ideas, and follow process for analysis, development, and support protocols.
• Strong communication and inter-personal skills essential

Education & Preferred Qualifications
• Bachelor's Degree
• An understanding of the financial services industry
• Strong business sense and awareness of the key issues/risks within an income or tax operations environment
• MS Office Proficient. ( Excel, Word, PowerPoint, Teams)
What we value
These skills will help you succeed in this role
•  Excellent Communication Skills with ability to effectively collaborate across global teams and functions.
• Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work.  
• Ability to proactively identify potential issues and drive resolution.
• Strong business sense and awareness of the key issues/risks within an income or tax operations environment
• Required in office role, with at least 4 days a week in the office

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.