Job Description:

Customer Services Data Science and Analytics Engineer (C15) 

Location: Bupa Place, Salford Quays  

Full time, 37.5 hours per week  

Hybrid working options available (2 days per week in the office) 

Permanent Contract  

Salary: From £50,000 dependant on experience 

We consider all types of flexibility, including locations, hours and working patterns. 

We make health happen: 

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start, you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way. 

As a Data Science and Analytics Engineer, you’ll be responsible for the day to day production of insight and analysis by deploying Data Science/ML/AI techniques and models on behalf of the Customer Service Operation. You’ll be supporting the broader team by taking a lead on and identifying tasks as assigned to you by the Leadership team, and you’ll also plan, design and deliver the data, visualisation and insight needed to enable business transformation. 

How you’ll help us make health happen: 

You’ll use advanced analytics, machine learning, and visualisation tools to uncover trends, predict behaviours, and support strategic decision-making. 

Here’s what you’ll be doing: 

• Leading data science/ML/AI projects aligned to business priorities. 

• Using SQL, Python, DAX and other tools to build models and deliver predictive insights. 

• Developing a deep understanding of customer needs and operational data. 

• Collaborating with analysts, data engineers, and stakeholders to build feature stores and deliver impactful analysis. 

• Coaching peers and stakeholders in data science techniques and tools. 

• Presenting insights using Power BI and supporting continuous improvement across the team. 

Key Skills / Qualifications needed for this role: 

• Significant experience in data science, analytics, and engineering practices is essential. 

• Proficiency in SQL, Python, DAX, R and statistical modelling is essential.  

• Experience working in Agile frameworks and customer contact environments. 

• Strong stakeholder management and communication skills. 

• Ability to translate business goals into technical requirements and deliver actionable insights. 

• Experience with DataOps, MLOPs and continuous improvement methodologies. 

• Comfortable with interpreting data to deliver factual business commentary to our customers.  

• Excellent attention to detail and innovative-minded.  

• Demonstrates thoughtful leadership qualities with strategic thinking, emotional intelligence, and a collaborative mindset, alongside clear aspirations to grow into a future leadership role that inspires others and drives positive change. 

Benefits 

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 

• 25 days holiday, increasing through length of service, with option to buy or sell 

• Bupa health insurance as a benefit in kind 

• An enhanced pension plan and life insurance 

• Onsite gyms or local discounts where no onsite gym available 

• Various other benefits and online discounts 

Why Bupa? 

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. 

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: [email protected]    

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