Job Title

Position Overview

Profile Credit Controller

Credit Control

Position Overview: 

The credit control role is pivotal for the success of the business. The credit controller is the link between the customers accounting department and their procurement of our flooring products. We undertake to provide an outstanding service and yet at the same time ensure that we collect the money due and minimise credit risk.

Reporting to: 

 The employee will be home based and will be part of the financial shared services centre( FSSC)  team reporting to the  FSSC manager.

Primary Responsibilities:

• Credit Control Duties

a.           Job Description

i.             Credit control reporting including the issuing of customer statements

ii.            Releasing customer orders based on credit limits and overdue balances

iii.           Calling customers and chasing payment

iv.           Undertaking all the dunning duties

 v.           Setting up new customer accounts in Netsuite (Excluding Refinitiv report)

vi.           Reconciling and investigation of customer statements. Liaising with bank accounting department if incorrect customer allocations have been made.

vii.          Processing of approved cases and issue of credit notes in Netsuite.

viii.         Proactively managing customers open orders to ascertain if the customer has a sufficient credit limit or ensuring no overdue invoices will prevent the release of orders.

ix.           Reviewing customer credit limits and payment terms based on payment experience, D&B reporting or customer financial performance.

x.            Dealing with and processing letters of credit, supporting the specialist letter of credit team based in the USA

Contacts interactions:

1.           Customer service employees

2.           Sales employees and sales managers

3.           Customers

4.           EMEA and USA senior management.

Work Shift