The CPS Contract Router is responsible for managing and optimizing transportation routes to ensure timely and efficient service for Chicago Public Schools. This role requires strong organizational, communication, and problem-solving skills to handle daily scheduling adjustments, monitor staffing levels, and maintain operational efficiency.

Key Responsibilities:

1. Communication & Scheduling:

o Check and respond to emails and Microsoft Teams messages promptly.

o Manage and adjust schedules based on morning and afternoon driver call-offs.

o Determine driver staffing levels relative to pending routes and adjust resources accordingly.

2. Routing & Optimization:

o Make route changes in the ISI system based on Student Transportation Services (STS) updates.

o Monitor routes for efficiency and recommend adjustments to improve performance.

o Pre-assign routes for the next four business days to ensure operational readiness.

3. Coordination & Support:

o Answer and manage all incoming calls professionally and efficiently.

o Communicate time adjustments to the coordinator via Teams or email in a timely manner.

o Provide support to drivers and dispatchers to resolve on-the-road issues or emergencies.

4. Compliance & Reporting:

o Maintain accurate records of route assignments and schedule changes.

o Ensure compliance with Chicago Public Schools transportation policies and procedures.

o Prepare reports as needed for management review.

Qualifications:

· High School Diploma or GED required; Associate's degree preferred.

· Minimum of 1-2 years of experience in transportation, dispatch, or routing.

· Proficiency in Microsoft Office Suite, especially Outlook and Teams.

· Experience with routing software, such as ISI, is highly desirable.

· Strong organizational skills and attention to detail.

· Excellent verbal and written communication skills.

· Ability to work independently and handle multiple priorities under pressure.

· Problem-solving skills to address scheduling conflicts or operational issues.

Pay: $21-22/hr

Work Schedule:

· Full-time position, Monday through Friday. Some flexibility may be required based on operational needs.

Physical Requirements:

· Ability to sit for extended periods and use a computer.

· Occasional lifting of materials up to 25 pounds.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It’s the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator’s understand how to effectively and safely transport clients and we are looking for the right people to join our team.