The Customer Service Representative role is a key customer touchpoint, responsible for accurate and smooth customer interactions.  This position requires strong multitasking skills while demonstrating professionalism, honesty and respect, this role helps deliver exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Key Responsibilities:

Effectively interacting with customers through phone and email always maintaining a courteous and professional demeanor.

Customer Credit Invoices

Vendor Credits

Customer Calls requesting order status (where is my order)

Maintaining log audit trail with weekly reporting of events

Product Warranty Issues

Strong Background in Problem Solving

Quick Resolution A Must

Detail Oriented and Proficient Communicator

Maintain a clean and organized work environment

Adherence to safety standards

Issue RGA (return authorizations) for warehouse and vendor shipment returns

Other duties as assigned

 

Direct Manager:

Reports directly to the Operations Manager

 

 

Travel Requirements:

Travel for Customer Service Representative position is not a requirement; all duties and responsibilities are performed on-site at the Louisville location.

 

Physical Requirements:

This role operates in both office and warehouse environments and involves extended standing and walking, frequent use of hands for computer and order-processing tasks.  It requires clear verbal communication and the ability to manage multiple tasks in a fast-moving setting.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, ensuring compliance with the Americans with Disabilities Act (ADA).  Accommodation will prioritize maintaining the safety, effectiveness, and productivity of all team members while providing equitable work conditions.

 

Working Conditions:

Position is an on-site role at our sales location, offering a dynamic environment with direct customer and team interaction.  It requires adaptability, efficiency, and the ability to work in a fast-paced, deadline-driven setting.

This full-time role runs Monday through Friday 8:30am to 5:00pm

 

Minimum Qualifications:

Prior experience in a customer service role is preferred, experience in managing customer relationships with a focus on customer satisfaction, retention and loyalty, ensuring a personalized and positive purchasing experience.

Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.

Minimum Education:

A high school diploma or equivalent is required with a preferred education of an associate’s degree in business administration or a related field considered advantageous.

Minimum Years of Work Experience, two years.

Job Location:

Recreonics - Louisville

      

4200 Schmitt Ave Louisville, KY 40213

 

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

 

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

 

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Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.