Über diese Counselling Assistant Stelle bei Langara College
Interested in a career at Langara College?
Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!
Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.
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Job Title:
Employee Group:
Employee Type:
Temporary (Fixed Term)
Start Date:
End Date (if applicable):
Job Summary:
Job Description:
Duties & Responsibilities:
1. Performs a variety of reception activities, including scheduling appointments and responding to general queries:
- Receives and checks in students (often in distress) for counselling appointments and welcomes other visitors to the Counselling Department.
- Relays to Counsellors often sensitive and confidential student information.
- Triages drop-in requests for appointments, determining whether student requires a one-on-one consultation with a Counsellor, or may refer student to an Advising Assistant or other resources, as appropriate.
- Schedules appointment requests using an online calendar for enrolled and prospective students to see a counsellor. Schedules unexpected student requests and modifies schedule, in consultation with faculty, to triage urgent needs or crises as needed.
- Actively monitors counselling appointments, drop in service times, or other counselling services. In consultation with Department Chair or Assistant Department Chair, identifies and troubleshoots counselling schedule conflicts and crisis appointments, and reallocates service levels.
- Reschedules student appointments as required due to absences or unforeseen emergencies and ensures appropriate contacts are made and information are updated.
- Assists with training of Advising Assistants and the orientation of new Counsellors. This includes training Advising Assistants in all facets of the reception relief component of their position. Orientation support for new Counsellors may include: accompanying Counsellors to IT, HR, or Facilities to obtain keys, employee ID or computer access; showing how to use College resources (e.g. photocopier, scheduling system, etc).
- Provides routine information to enrolled and prospective students regarding services provided by the department including referrals to Counsellors and Advising Assistants.
- Responds to a wide variety of telephone and in-person enquiries from students, instructors, staff, external agencies and the general public.
- Responds to unforeseen student distress or emergencies, and immediately contacts the appropriate personnel (e.g. Counsellor, security, health services, or 9-1-1).
- Redirects or relays enquiries to other departments or resources, as appropriate.
- Refers complex and non-routine matters to the Department Chair of Counselling.
- Maintains the general tidiness of the reception area.
2. Performs administrative support to the Department Chair and the Assistant Department Chair:
- Maintains and reports statistics to the Department Chair as required. Compiles statistics by tracking and recording student data including but not limited to, scheduled and attended appointments, appointment codes, workshop attendees, etc.
- Organizes and inputs data associated with Counsellor schedules including daily, monthly, and vacation schedules in the online schedule and record keeping resource.
- In consultation with the Department Chair, assists with and participates in creating new processes / procedures relating to (reception services) provided by the Department.
- Organizes logistical details such as room bookings, makes appointments, contacts attendees, and arranges equipment and catering, and arranges approved vendor payments for presenters.
- Provides support to the Department Chair in scheduling and organizing internal and external meetings and training events. Coordinates and participates in planning approved activities for special/training events (e.g. department open house, professional development activities).
- Initiates and sometimes responds to and follows-up with Counsellors requests for facilities services, IT resources, or other College services. Actions the Department Chair's directive as required.
- Records and produces biweekly department meeting minutes and follows-up on action items as appropriate.
- Provides financial services support including processing paperwork and invoices for approved department purchases, and training and catering expenditures.
- Assists in the preparation of recruitment and evaluation processes of faculty Counsellors. Tasks may include, but not be limited to: printing and organizing applications, transcribing interview questions, scheduling interviews and evaluation meetings, compiling staff evaluations packages and distributing these to the evaluation committee.
3. Performs a variety of administrative and clerical activities:
- Word processes a variety of documents, including but not limited to, forms, pamphlets, posters, letters, memos, or other related templates.
- Maintain filing systems of hard copy and electronic department files which may include but not limited to, student files, forms and procedures, and other related shared resources.
- Maintains the brochure displays in the Counselling Department and ensures they are adequately stocked.
- Keeps bulletins and signage in the Counselling Department area up-to-date.
- Orders office supplies and equipment.
- Mails, scans, faxes, photocopies, or distributes department documents, as needed.
- Picks up and distributes mail or packages.
4. Performs other related duties as required.
Qualifications Required:
Education
- Grade 12 completion supplemented by one (1) year certification in office administration or equivalent.
- Two (2) years of recent related experience providing administrative support and customer service, preferably within a post-secondary environment.
- An equivalent combination of education and experience may be considered.
- Experience in dealing with individuals experiencing often significant emotional and/or psychological distress while remaining calm and empathic.
- Knowledge of post-secondary application and registration procedures, an asset.
- Experience using a switchboard or multi-line telephone.
- Knowledge of mental health first-aid training or similar, an asset.
- Intermediate knowledge in the use of computer applications including: word processing (MS Word), spreadsheets (MS Excel), email and internet browsers.
Skills & Abilities
- Effective oral and written communication skills in English.
- Ability to communicate effectively with diverse students and the general public in a diverse and multicultural environment often who are experiencing high stress, and /or emotional and psychological distress.
- Effective listening and interpersonal skills, including strong cultural awareness and respect of cultural differences.
- Demonstrated ability to compose correspondence, generate materials and documents.
- Sound problem solving and organizational skills with the ability to multi-task and set priorities.
- Ability to engage in and execute a Counselling Services triage process to ascertain needs of students.
- Ability to provide effective and appropriate information and assistance to the public, faculty, staff and students.
- Ability to maintain confidentiality information in a responsible manner.
- Capacity to work independently and as a member of a team.
- Ability to work with frequent interruptions.
- Ability to exemplify excellent customer service skills.
- Ability to operate various related equipment such as filing systems, personal computers, printers, scanners, photocopiers and fax machines.
- Keyboarding skills of 45 wpm.
Additional Info:
Hours and Days of Work:
Please note this position is 2 days/ week.
Candidates must be available Monday to Friday, 8:30 to 4:30
Why Join Langara?
At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.
** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **
We offer the following benefits:
Extensive medical, dental, and vision coverage
Hybrid-work program for eligible positions
Generous vacation package plus paid time off during college winter closure (1 week in December)
Employer paid defined benefit pension plan
Potential eligibility for educational, training, and developmental programs
Access to on-site daycare subject to availability
Tuition waivers for courses at Langara College, subject to space availability
Course/program tuition reimbursements
Wellness classes and campus engagement events
Salary Range:
$29.83 - $33.91 per hour
Pay Grade:
Scheduled Weekly Hours:
Hours may vary according to the needs of the department.
Compressed Workweek (Fortnight):
No
Closing Date:
People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please contact us.
If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please contact our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the CUPE Collective Agreement. Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.
Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.
We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.
Langara is committed to enhancing our diverse workforce.
