Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Responsible Business team, part of U.S. Corporate Citizenship, focuses on the intersection of TD's business with communities, reputation, regulation, and growth.  The team understands evolving stakeholder expectations, and pursues opportunities that create value for both communities and the business.  Reporting to the Head of Responsible Business, the Manager, Advisory Engagement & Stakeholder Intelligence leads external advisory engagement and stakeholder insight activities. This role manages national and local advisory groups, coordinates executive-level engagements, and builds strong, ongoing relationships with community partners and other external stakeholders. The Manager synthesizes stakeholder feedback into actionable insights that inform business planning, risk management, community impact, and responsible business priorities. The role also maintains governance, documentation, and cross-functional follow-through to support consistent, credible, and responsive engagement.

The Corporate Citizenship Manager manages/leads the development and/or execution of community / environment plans/ programs/ projects/ strategies consistent with TD's enterprise strategies.

Depth & Scope:

• Manages multiple community/environment programs/projects/initiatives of moderate scope and complexity
• Highly seasoned community/environment professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions
• Interprets internal/external business challenges and the industry environment, recommends courses of action and best practices to improve products, processes, or services
• Acts as a technical expert/lead, integrating cross-function understanding within own field of specialty
• Independently manages end-to-end functional programs
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Works autonomously as the lead and guides others within area of expertise

Education & Experience:

• Undergraduate degree or relevant professional certifications, designations or equivalent required
• 7+ years relevant experience
• Advanced knowledge of multiple marketing principles and disciplines, strategy development, consulting principles, lines of businesses supported, banking industry and product/customer markets
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment, standards, and regulations
• Knowledge and understanding of process improvement methodologies
• Ability to manage a budget and work within the constraints of that budget
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Skill in mentoring, coaching and performance management
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to exercise sound judgement in making decisions
• Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
• Ability to work collaboratively and build relationships across teams and functions
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications, including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Preferred Skills:

• Strong executive presence
• Strong verbal, written and presentation skills

Customer Accountabilities:

• Designs, develops, and executes community/environment solutions to address marketing/business/enterprise needs/plans/strategies and supports a positive customer experience and the Brand, ensuring alignment with internal marketing standards/goals
• Manages, promotes, and delivers assigned programs, activities, events and/or presentations that build awareness and encourage support and grants to community investment initiatives that enhance the TD Brand image
• Designs and produces strategic communications for positioning programs/initiatives while meeting established communication principles (consistent and addresses the audience’s needs and expectations), on-time and on-budget
• Builds strong relationships with key representatives from selected charitable/external organizations, as well as internal business partners and support groups, to ensure required regulatory and legal obligations are met
• Manages third party relationships that enhance and support the TD Brand
• Provides counsel and advice to businesses regarding any community giving, investment and/or sponsorship initiatives/programs
• Contributes to establishing and updating policies, procedures, and processes with other internal, key stakeholders
• Acts as a key reference for programs and processes relating to area of expertise and provides counsel and advice to businesses regarding community/environment programs/strategies/investments
• Provides ongoing communication to ensure appropriate stakeholders are notified of progress or changes in program content, budget, direction, timeline, or status and escalates as appropriate
• Maintains strong understanding of TD's businesses, enterprise strategies and external environment to deliver and ensure effective strategies/programs
• Assesses the effectiveness of programs, processes, and documentation; evaluates the impact on the achievement of business results
• Develops and manages good working relationships and maintains open dialogue with key internal and external business partners to ensure adequate execution of project deliverables
• Actively works to resolve escalated issues and manages changes within the project/program/initiative
• Recognized within TD as an expert within own field of expertise
• Continuously enhances knowledge and keeps current with leading-edge and emerging strategies, capabilities and/or trends in own field of expertise and competitive landscape
• Understands broader functional/enterprise disciplines and how they link together to deliver integrated solutions

Shareholder Accountabilities:

• Prepares and manages budgets for each project within the agreed upon parameters
• Participates in the annual planning cycle; confirms quarterly forecast amounts (invoices and estimates) for quarterly budget lockdown
• Manages the appropriate use of assigned resources (i.e., people, budget, processes) within area of responsibility
• Plans and delivers efficient and cost-effective processes that support and promote the implementation of programs
• Evaluates the effectiveness of processes/services and recommends/champions possible enhancements
• Ensures a high level of service by setting clear service standards, measuring effectiveness, maintaining appropriate resources, and streamlining processes to meet/exceed standards
• Identifies ways to increase production efficiencies to maximize dollars spent on all programs
• Prioritizes and manages own workload to meet service level requirements for service and productivity
• Adheres to enterprise frameworks or methodologies that relate to activities for respective business area(s)
• Ensures respective programs/policies/practices are well-managed, meet business needs, comply with internal and external requirements, and align with business priorities
• Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues, where appropriate
• Protects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
• Conducts meaningful analysis at the functional or enterprise level, using results to draw conclusions, make recommendations and assess the effectiveness of programs/policies/practices
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist

•  Applies subject matter expertise in the discipline; provides guidance, assistance, and direction to others
• Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends and evolving regulatory requirements and assesses potential impacts

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensures timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools, and techniques
• Participates in performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates, and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce
• Acts as a Brand ambassador for own business area/function and the Bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Occasional
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected].  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.