Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Purpose

The Core PAS Delivery Lead is responsible for leading the end-to-end delivery, modernization, and operational excellence of the organization's Core Policy Administration System (PAS), with a strong focus on LifeAsia. The role will drive strategic technology transformation initiatives, ensure reliable delivery across multiple markets, and partner closely with business stakeholders to enable growth, operational efficiency, and digital innovation.

Key Responsibilities

• Lead global delivery teams across application development, integration, testing, production support, and operations for Core PAS platforms.
• Own the end-to-end delivery and modernization roadmap for Core PAS (LifeAsia), ensuring alignment with business and transformation objectives.
• Drive digital transformation initiatives leveraging cloud technologies, AI, automation, APIs, and data-driven capabilities.
• Ensure high standards of delivery quality, governance, risk management, regulatory compliance, and operational resilience.
• Partner with business leaders, product owners, architects, and vendors to define priorities and deliver strategic business outcomes.
• Manage large-scale programs, budgets, resource planning, workforce strategy, and vendor performance to achieve delivery commitments.
• Champion Agile, DevOps, CI/CD, engineering excellence, and continuous improvement practices across delivery teams.
• Oversee application lifecycle management, platform stability, service reliability, and production support operations.
• Drive modernization of legacy platforms and integration with digital ecosystems, customer channels, and enterprise platforms.
• Establish metrics, KPIs, and operational governance frameworks to improve delivery predictability and business value realization.
• Lead cross-functional teams across multiple geographies and foster a culture of collaboration, innovation, and accountability.

Required Experience & Skills

• 15+ years of experience in technology delivery, with significant leadership experience in the life insurance domain.
• Strong hands-on experience with LifeAsia and deep understanding of Policy Administration Systems within life insurance.
• Proven track record in leading large-scale Core PAS implementation, upgrade, migration, or modernization programs.
• Strong knowledge of life insurance business processes including policy servicing, underwriting, claims, billing, product configuration, and customer servicing.
• Experience managing geographically distributed teams, strategic vendors, and complex stakeholder environments.
• Strong understanding of cloud platforms, APIs, microservices, digital transformation, AI/automation, and enterprise integration patterns.
• Experience with Agile delivery models, DevOps practices, and modern software engineering principles.
• Demonstrated success in program governance, risk management, regulatory compliance, and service management.
• Excellent stakeholder management and communication skills with the ability to engage executives, business leaders, and technology teams.
• Strong strategic thinking, people leadership, decision-making, and organizational transformation capabilities.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.