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Closing date:

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Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province. 

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.   

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

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We are looking for a Coordinator, Clinical Education, to help support our growing operation which provides exemplary, highly coordinated primary health care in the right place, from the right provider, at the right time.

The Coordinator, Clinical Education maintains and continually updates the design, development and implementation of the Continuous Quality Improvement (CQI) program focusing particularly on the areas of clinical excellence and patient and community satisfaction; participates in internal clinical investigations; develops and undertakes reviews and audits to ensure policies, procedures and standards are adhered to; undertakes research and collaborates with internal and external colleagues to make recommendations to Operations.

The Coordinator, Clinical Education is crucial to the development and maintenance of a systematic clinical care review program. It includes the responsibility of conducting random and targeted audits to assess compliance with approved patient care guidelines, documentation standards and service performance targets to identify deficiencies, anomalies, risks and gaps; and to identify, and recommend, corrective action that could be at the individual (e.g. training interventions) or system (e.g. policy changes) levels.

As employees of MHSNB, we are accountable to our patients and co-workers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Roles and Responsibilities:

• Design and implement education around clinical service delivery and patient care equipment aspects of paramedic services;
• Train and assign Field Training Paramedics and monitor performance based on contract agreement;
• Complete PCP and/or ACP audits, field assessments, as well as feedback to employees.  Ongoing assessment of service rendered against established procedures, protocols and standards to identify areas of deficiency and non-compliance.  Using these findings, make recommendations for emerging training needs for ACPs and PCPs.  
• Provide input on new employee/probationary evaluations, recommend extensions or remediation, and ensure issues/concerns are addressed.
• Undertake research and work collaboratively with ANB Operations, the Office of the Provincial Medical Director (OPMD) and provincial paramedic organizations to identify, recommend and assess clinical and professional standards and protocols appropriate to New Brunswick;
• Complete scheduled and ad hoc reports as required;
• Assist in identifying professional development priorities and/or prepare and deliver presentations as a result of trends identified during audits or investigations;
• Identify, recommend, and support the development of new employee orientations, procedures and policies;
• Gather, and analyze clinical and operational data and statistics
• Audit and review for compliance policies and procedures
• Collaborate on investigations of clinical complaints, occurrences and incidents; and submit reports to Quality and Risk and ANB Operations
• Represent the TQA department on committees, public events and task forces etc.;
• Participate in the provincial monthly reconciliation of controlled pharmaceuticals as required;
• Travel within New Brunswick may be required

Qualifications & Requirements

Education/Experience:

• Post-secondary education, plus successful completion of an approved Primary Care Paramedic or Advanced Care Paramedic program;
• Registered with PANB as a Primary Care Paramedic or Advanced Care Paramedic-(Asset).
• Proven experience with adult learning concepts and facilitation is an asset.
• Minimum five years of paramedic field experience, Experience in quality assurance/improvement-(Asset)

Knowledge/Skills :

• Ability to analyze data from a variety of sources;
• Innovative and creative in developing quality assurance and improvement programs;
• Work with a variety of software applications to support data collection, analysis and presentation;
• Written and verbal communication skills, including presentation skills;
• Project management skills; (asset)
• Able to work as part of a team;
• Minimum two years experience leading development initiatives, projects or teams would be considered an asset.
• Bilingualism is an asset.

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The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now. 

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.