Job Purpose

The Coordinator, Benefits is responsible for providing administrative and clerical support related to day-to-day administration, documentation, communication and compliance with the company’s benefit and

Leave of Absence processes.

Essential Duties & Responsibilities

• Daily processing of all aspects of leave of absence requests/returns for Panera team members, ensuring full compliance with applicable federal, state, and local regulations.
• Utilize Workday operating system and AbsenceTracker software to maintain complete and accurate case files for team members on leave of absence.
• Answer questions from team members, managers, HR Team Members and state agencies.
• Facilitate return to work approval process, including clarification of any restrictions and if they can be accommodated.
• Manage billing process for team members on leave of absence, including payroll reconciliation and coordination for any deduction changes needed
• Review of all claims, creating and issuing ongoing communication to team members, managers, and HR Managers as required throughout the life of the leave of absence.
• Intermittent FMLA claim processing and tracking against FMLA entitlement.
• Provide employment information to 3rd party disability vendor to support claims administration.
• Monitor and coordinate with internal Worker’s Comp Team regarding leaves of absence due to a work-related injury/illness.
• Complete and submit employer statement for State Disability applications timely and accurately; respond to State Disability application inquiries.
• Receive and respond to incoming phone calls and emails from team members regarding their LOA.
• Attend and contribute to meetings with team members, company departments and/or external vendors.
• Ensure confidentiality and security of employee data.
• Perform other related duties and special projects as assigned.

Qualifications (Education & Experience)

• Bachelor’s degree from accredited college or technical school preferred.
• At least two years of leave of absence administration experience required.

KNOWLEDGE, SKILLS AND ABILITIES which may be representative but not all inclusive of those commonly associated with this position.

• Working knowledge of federal and state laws & regulations related to the Human Resources profession and Absence Management. (DOL, HIPAA, PHI, FMLA, ADA/ADAAA, PWFA, etc.).
• Ability to apply good judgment, define problems and identify resolutions.
• Ability to balance, organize and prioritize multiple tasks while being flexible with daily workflows.
• Detail oriented, with ability to handle sensitive and confidential information.
• Experience in Workday operating system.
• Proficient with Microsoft Excel, including data manipulation, summarization and formatting.
• Skilled in various Microsoft Office products, including Excel, Word, Teams and Outlook.
• AbsenceSoft software experience preferred.
• Ability to deliver exceptional customer service, communicating in a clear, convincing, articulate and well-organized manner.
• Proactively seek professional growth opportunities.

Working Conditions

• Exposed to moderate noise levels in cubicle office environment.
• Working from the office is required 4 days per week.
• Office environment with regular business hours. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours.
• Required travel – none.

Physical Requirements

• While performing this job, the incumbent is regularly required to stand, sit, talk, hear & use hands and fingers to operate keyboards and other general office equipment.
• Regular sitting, reaching with hands/arms and repetitive wrist, hand and/or finger movement.
• Frequent talking and hearing.
• Clarity of vision at 20 inches or less.
• Normal attention.

Direct Reports

 This position has no direct reports but may occasionally train other team members on various processes.

Competitive salary $53,419 - $64,103.

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.