Responsibilities:

• Coordinates daily customer systems support activities, including work assignment balancing, queue monitoring, and issue follow up, to maintain service levels and operational quality.
• Resolves complex customer systems support cases and recurring process issues within defined authority, and documents or escalates issues with supporting evidence when needed.
• Owns the preparation, accuracy, and completeness of support records, logs, reconciliations, and case documentation to maintain audit readiness and control compliance.
• Analyzes recurring errors, cycle time delays, and service exceptions using available data and operational trends, and implements approved corrective actions to prevent recurrence.
• Translates changes in policy, procedures, system functionality, or business requirements into updated workflows, templates, job aids, and team guidance.
• Supports continuity of operations by directing cross training, adjusting work sequencing during volume spikes or absences, and helping maintain coverage across adjacent support processes.
• Prepares concise status summaries, exception reports, and recommended actions for management, including operational impacts, risks, and service implications.

Educational Background:

• High School Diploma/GED or equivalent experience required.
  

Work Experience:

• 3+ years of experience in customer systems support, customer operations, service operations, order management, case management, or a related field required.
• Experience in transportation would be advantage

Salary Ranges:

2,135– 3,051 EUR gross monthly

#Li-hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Affiliated Companies: