ESSENTIAL DUTIES, RESPONSIBLITIES, AND EXPECTATIONS: 

• Counsels new and continuing non degree students regarding University policy and procedures, registration, course requirements and payment options.
• Collects all required paperwork and documents for registration and selected payment options.
• Academic and financial clearance is required prior to each course start date to include complete and accurate documents required to support a student's individual method of payment option.
• Academically clears all admissions and academic compliance policy and procedures required prior to each course start date.
• Works with students to ensure understanding of the registration process and/or the steps to modify registration prior to the course commencing.
• Resolves any outstanding matters for students via multiple University departments, which may include the Office of Academic Records, Classroom Operations, the Colleges or others as required.
• Adheres to all University, state and federal guidelines and policies.
• Ensures students’ accounts are accurate and in good standing with plans in place if necessary.  Collects and reviews required University payment option documents for accuracy.  Maintains accounts to include balance resolution and accounts receivable collection and processing modifications through duration of program.
• Understands the operating procedures of other departments and incorporates those elements into daily workflow.
• Serves as a student advocate to navigate through university policy and procedure
• Follows all policies, procedures and compliance guidelines
• Works closely with cross functional and support departments to update student information and to resolve student issues
• Regularly monitors student activity, GPA, and other components for academic progress
• Consistently meets deadlines and performance expectations set by University Leadership team
• Understands and learns all software programs/systems to effectively assistant students
• Qualifies prospective students and accurately enters prospect’s contact information into the appropriate system
• Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives.
• Represents GCU as an educated advisor, familiar with higher education and assists students through the various steps as part of their decision-making process.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:  N/A

QUALIFICATIONS:  The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:

• Ability to represent GCU in a highly professional manner in all interactions.
• Possess solid interpersonal skills to build and maintain positive working relationships with all stakeholders.
• Ability to advise students in a highly collaborative manner to select appropriate courses based upon articulated desires and interests and facilitate their decision making process.
• Required to maintain confidentiality of information.
• Ability to work in a high-volume, fast-paced work environment with constant phone contact with students on a daily basis.
• Must have good critical thinking, judgment and attention to detail.
• Excellent planning, organization, multi-tasking, and follow up skills to meet standard customer service turnaround times.
• An ability to help and guide students to clarify academic needs and objectives.
• Ability to learn GCU educational offerings and programs and to accurately explain to potential students.
• Ability to work both independently, collaboratively and cooperatively as a team member and willing to learn and work other student services’ functions.
• Proficient with MS Office suite, (Word, Outlook, Excel, PowerPoint) and comfortable with navigating and maneuvering other databases and software becoming proficient with GCU systems within a short period of time..
• Ability to successfully pass background investigations.

Education and/or Experience: 

Required Qualifications:

• Bachelor’s degree from a regionally accredited institution

• Excellent customer service skills which would be demonstrated in working in a high volume customer service center.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus.

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