Content Operations Specialist – HMDBLRICW Team (ICW Group)

Role Overview

The Content Operations Specialist will be part of the HMDBLRICW  Indices Team within the ICW Group and will play a critical role in handling and maintaining index data across internal and external platforms. The role requires expertise in ICW data processes.

Key Responsibilities:

Index Data Management

• Handle index data across internal and external systems, ensuring accuracy, timeliness, and consistency.

• Facilitate problem-solving on data and product-related issues, including database infrastructure challenges, and maintain robust operational procedures.

• Coordinates and reviews the work of Analysts, helping to train and develop them.

• Track and analyse all index vendor notifications and methodological or data changes.

• Perform impact analysis on products and coordinate with multi-functional teams to implement required content updates.

• Provide subject-matter expertise and innovative ideas to develop new ways of working, including automation of workflows using Power Apps and AI-based tools.

• Ensure workflow processes and operational documentation are current, standardized, and consistently followed.

Projects and Team Support

• Handle key initiatives and projects related to index content management and Content Enhancements.

• Provide operational and technical support to the specialist team to ensure smooth delivery.

Case Management and Quality Improvement

• Adopt a forward looking approach to understand business challenges, develop tailored solutions and deliver trusted support.

• Conduct trend analysis of client cases to identify root causes and recurring issues.

• Implement measures to reduce future case volume.

• Drive initiatives sought at case reduction and improvement of critical metrics.

Key Skills and Competencies

• Solid understanding of index data, financial benchmarks, and market data processes. Demonstrable experience with Index Constituents and Weightings data management.

• Hands-on exposure to workflow automation, Power Apps, and AI-enabled tools is highly appreciated.

• Excellent analytical and problem-solving skills with attention to detail.

• Build relationships with and external partners to understand their drivers and negotiate positive outcomes​

• Ability to balance multiple priorities in a fast-paced, data-driven environment.

Qualification & Experience

• Bachelor’s /Master’s degree in Finance, MBA or relevant field. Relevant experience in Index data, index operations, Content Management, or markets domain is helpful.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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