The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The Consumer Loan Closing Support Specialist provides critical operational support throughout the Real Estate loan closing process, ensuring accuracy, compliance, and timely completion of consumer real estate transactions. Consumer real estate loans include but not limited to HELOCs, Manufactured Home without Land, HELOC and Mortgage Modification Products. This role partners closely with Lenders, Underwriters, Processors and Closers to resolve issues, and deliver a smooth, compliant borrower experience from approval through funding. A Consumer Loan Closing Support Specialist is known for operational excellence, reliability, and strong lender relationships.

Candidates may be located anywhere within our footprint (FL, GA, AL, VA, SC, NC, TX, CO).

Duties & Responsibilities

• Build rapport and elicit request/issues details from Support Team Lenders and Customers. Interact courteously and tactfully with managers, co-workers, and customers.
• Provide exceptional internal customer service while supporting a positive borrower experience
• Ability to multitask in a fast-paced environment, while ensuring a high level of accuracy and providing exceptional customer service.
• Respond & resolve support requests assigned to the Consumer Loan Closing Support Specialist within established Service Level Agreements, to include but not limited to: Automatic Transfers questions, Flood Determination questions, Title Work questions, Insurance questions, Initial Disclosure questions, Titling questions, Purchase contract questions, Survey questions, Vin verification questions, Entity documentation questions, Payoff questions, Settlement Statements/HUD/Closing Statements, and Funding Questions.
• Document all pertinent employee identification information, including name, contact information and nature of request or issue
• Build rapport and elicit request/issues details from Support Team Lenders and Customers. Interact courteously and tactfully with managers, co-workers, and customers.
• Provide exceptional internal customer service while supporting a positive borrower experience
• Prioritize and schedule requests/issues. Escalate requests/issues (when required) to the appropriate department.
• Alert management to emerging trends in requests or incidents
• Accept Other Duties as Assigned

It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Qualifications

Education Requirements

• High School Diploma Required; College Degree in Related Field is Preferred

Minimum Experience

• One to Three Years of Experience with Consumer Real Estate Loans and Consumer Loan Documentation Experience Required; Loan Processing and/or Closing with Real Estate Transactions is Preferred

Licenses & Certifications

• Microsoft Word, Excel, Adobe, and Outlook. Knowledge of NewGen is Preferred, but not Required

Additional Physical Demands

• This position requires a large amount of time in front of a computer with multiple monitors; must be able to sit or stand for long periods of time.  Must be able to efficiently access and interpret information on computer screens, documents, and reports.

Knowledge, Skills, & Abilities

• Exceptional time management and organizational skills
• Excellent communication skills
• Computer Knowledge: Possesses basic computer knowledge and the ability to learn other software utilized within the Department, as well as any new software programs implemented by The Bank.
• Flexibility: Be able to keep up with and implement changes made at the direction of Leadership; can handle simultaneous tasks; able to adhere to specific timelines/deadlines
• Customer Service – Provide a high level of service to internal and external customers.
• Ability to work Independently and in a Team Environment.
• Ability to thrive in the fast-paced environment of the Consumer Loan Closing Lender Support Team.
• Ability to solve problems and appropriately escalate issues when necessary.
• Basic math skills.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents and understand procedures.
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• Ability to work under minimal supervision while performing duties.
• Ability to follow documented procedures.
• Ability to independently research information to locate and answer support questions when documented procedures are not available.

TRAINING REQUIREMENTS/CLASSES

• Required annual compliance training, New Employee Orientation, Complete the Consumer Loan Closing Lender Support Team Onboarding training plan, and additional relevant training identified by Management.

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to sit, walk, and/or stand for extended periods of time
• Ability to bend and reach

Work Environment

Candidates may be located anywhere within our footprint (FL, GA, AL, VA, SC, NC, TX, CO).

• Office: This position reports to a physical Company location, and the setting will be a typical office environment.
• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable).  Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.