LOCATION

This position may be located in College Station or La Grange, Texas. Other CFC offices may be considered based on availability. 

EDUCATION AND EXPERIENCE

• High school diploma or equivalent and three (3) years’ experience in loan administration, office operations or customer service in the financial services, mortgage, or title insurance industry, or experience deemed equivalent at the discretion of Capital Farm Credit.
• NMLS License required.

JOB SUMMARY

• Responsible for loan administration, loan accounting, content management, credit support, and other office administration work on a daily basis.
• Administers simple to moderately complex mortgage loan pipelines and effectively and efficiently responds to customer service inquiries on a routine basis.
• Supports business development efforts by providing excellent, thorough, and knowledgeable customer service as a first line of customer contact via face-to-face interactions and/or telephone conversations.
• Facilitates communication with external parties and internal departments involved in the customer and loan relationship.

ESSENTIAL FUNCTIONS

• Provides excellent customer service on a consistent basis by answering and resolving customer inquiries, with some occasional assistance required. Facilitates communication between internal departments and external parties. Researches and resolves issues with limited assistance.
• Sends the loan application(s) to applicants based on initial interview. Develops, organizes, and reviews completed loan applicant information. Enters pertinent loan data into loan origination systems. Ensures accuracy and completeness of applicant information in the loan origination system, with occasional oversight.
• Receives and reviews financial information submitted by applicants in compliance with lending requirements, including but not limited to, tax returns, balance sheets, income verification, asset and debt documentation. Identifies gaps in the financials submitted and communicates additional needs with applicants. Uploads complete financial package for review by underwriting department. 
• Requests and gathers required documentation and orders real estate appraisals. Maintains knowledge of earnest money contracts, title commitments, county clerk searches, recorded real property documents and county appraisal district information.
• Facilitates interest rate locks on loans prior to closing. Initiates closing process with closing department.
• Develops and maintains foundational knowledge of residential construction processes with an ability to explain the construction requirements, procedures, and expectations. Requests and reviews construction related documents including but not limited to, construction agreements, building plans and specifications, and builder’s risk policies. Process all residential construction loans within defined procedures.
• Communicates recommended loan terms, conditions, and collateral positions consistent with the request, and sets clear expectations. Coordinates loan closing dates and logistic specifics with applicants.
• Assists consumer lending team with sales pipeline management.
• Develops and maintains a basic level knowledge of association product offerings and partnership offerings with an ability to discuss products with customers before referring to lending staff.
• Maintains foundational knowledge of consumer lending regulations and ensures compliance is met accordingly. Administers various reports as required.
• Knowledge of required procedures, policies, processes, and regulations with an ability to research and apply them with some oversight. Demonstrates knowledge of, and ability to use, association programs and systems used in lending and office administration.
• Tracks and monitors due dates of various milestones within the loan origination process. Communicates and coordinates efforts between all parties involved to ensure timelines are met.
• Work closely with consumer lending team to build productive relationships with current and prospective customers based on mutual trust and respect.
• Assists with general office administration, operates a variety of standard office equipment, and performs other duties as assigned.

REQUIRED SKILLS

General knowledge of:

• Accounting/financial systems.
• Computer systems and office equipment used for file management and file classification practices and retrieval of business information.
• Documentation requirements for title policies, deeds of trust, UCC financing statements, and other collateral documents.

Specialized knowledge of:

• Professional, oral, and written correspondence principles.
• Intermediate skill level in Microsoft Office applications.
• Organization and time management practices.
• Attention to detail.
• Working in a collaborative environment.
• Critical thinking skills.

DISCLAIMER

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO - Know Your Rights and Pay Transparency Statement.