Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we’re dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $66 billion in assets.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Family-friendly work hours

• With 175+ community bank locations, we offer opportunities to grow and develop in your career

• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit

• We offer multiple opportunities for development and upward mobility

What You’ll Do:

• Proactively make outbound phone calls to both potential and existing borrowers who have inquired about a mortgage purchase or refinance via the internet and other sources.

• Complete a financial analysis and assess individual needs of each customer.

• Research mortgage guidelines and structure loan options for customers based on their financial and personal needs.

• Present customers with mortgage options; provide guidance to ensure the customer is able to make an informed decision.

• Assist customers in completing a mortgage application.

• Obtain required documentation from customers in a timely fashion in order to submit their loan application for processing.

• Monitor status of the loan application and follow up with customer as needed to obtain additional documentation and provide status updates.

• Effectively work with internal departments to ensure the loan is processed, underwritten, and closed in an efficient and timely manner.

• Manage day to day transactions and relationships with customers and vendors.

• Other duties as assigned.

Qualifications:

• Associates or Bachelors degree preferred.

• Possess experience within a call center environment and be able to communicate with confidence and poise.

• Excellent interpersonal, organizational, communication (both written and oral), and telephone etiquette skills.

• Exceptional aptitude for math and financial analysis.

• Sales experience preferred.

• Thrive in a fast-paced environment while maintaining a positive attitude.

• Must be a self starter, motivated and energetic.

• Must have strong time management skills with the ability to determine priorities and meet deadlines.

• Demonstrate integrity, ethics, accountability, responsibility, initiative and teamwork.

• Ability to work independently and take direction.

• Must possess a working knowledge of computers to include MS Word, Excel and Internet.

• Must meet all NMLS requirements.

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The minimum estimated hourly rate for this role is $15.00, along with eligibility to earn monthly commissions. Actual pay rate may vary based on several factors, such as a candidate’s location, qualifications, skills, and experience.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life.  To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.  Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.