ERM is the world’s largest specialist sustainability consultancy, with over 50 years of experience helping organizations navigate complex environmental, social, and governance challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the planet.

Our Consulting Delivery Hub (CDH) in India is a critical part of ERM’s global consulting model enabling scalable, high-quality delivery across regions and service lines. CDH teams work in close partnership with regional consultants to support global client projects, providing specialist expertise, driving consistency, and enhancing delivery efficiency across our most important programmes.

As part of the Consulting Delivery Hub, you will collaborate with colleagues worldwide, contribute to complex sustainability projects, and play a key role in shaping the future of global consulting delivery.

Why this role matters?
As a Sustainability Communications Analyst, you will support ERM's global Strategic Communications practice by delivering data-driven insights on corporate reputation, sustainability, ESG topics, and digital communications performance. Working closely with EMEA communications consultants and global client teams, you will help organizations understand stakeholder perceptions, strengthen their reputation, improve digital visibility, and optimize content performance across traditional, social, and AI-powered search channels. This role is critical in enabling evidence-based communications strategies and scalable delivery of high-quality insight and intelligence services for clients.

What your impact is?

·       Deliver high-quality media monitoring, social listening, and stakeholder intelligence insights that inform client communications and reputation strategies.

·       Support clients in understanding sustainability and ESG-related stakeholder perceptions through data analysis, benchmarking, and reporting.

·       Enhance client visibility and discoverability by contributing to SEO, GEO, and content optimization initiatives.

·       Produce clear, actionable reports, dashboards, and recommendations that enable informed decision-making for clients and project teams.

·       Contribute to the successful delivery of global communications projects by managing multiple workstreams while maintaining accuracy, quality, and timelines.

·       Help strengthen ERM's growing digital intelligence and strategic communications capabilities through innovative use of analytics and emerging AI-driven technologies.

What will you bring?

·       At least 2 years' experience within a digital communications agency, media / management consultancy or related environment.

·       Experience using media monitoring, social listening and digital intelligence tools such as Meltwater, Signal AI, SemRush, Muckrack, Cision or similar platforms.

·       Understanding of SEO principles, digital content performance measurement, and content optimisation techniques.

·       Strong research and analytical capabilities, with experience analysing and interpreting quantitative and qualitative data from large datasets to develop meaningful insights and recommendations.

·       Excellent written and verbal communication skills, including the ability to translate complex findings into clear, concise and compelling narratives.

·       Experience producing reports, presentations, dashboards, or executive summaries with strong attention to detail. Aptitude in using powerpoint to present insights is welcome.

·       Knowledge of sustainability, ESG, stakeholder engagement, and corporate reputation topics.

·       Ability to manage multiple projects simultaneously while meeting deadlines in a fast-paced consulting environment.

Preferred qualifications, skills & competencies

·       Experience in corporate communications, reputation management, sustainability communications, digital marketing, or a related field.

·       Interest in emerging technologies, particularly AI-powered search, Generative Engine Optimisation (GEO), and the evolving digital communications landscape.

·       Interest in sustainability, digital optimisation, corporate affairs, or ESG-related communications.

·       Flexible in working across time zones and a range of clients and industries, quickly upskilling in new sectors and onboarding onto projects as they land.

Key responsibilities

Client account support and delivery

·       Provide data and insight on corporate reputation, sustainability -related conversations and ESG topics to support client communications mandates

·       Participate in client meetings, workshops, and strategy sessions, providing research, analysis and recommendations.

Media monitoring, social listening & Generative Engine Optimisation

·       Conduct media monitoring, social listening, and stakeholder intelligence analysis using platforms such as SemRush, Meltwater, Signal AI, Muckrack, Cision or similar tools.

·       Generate client insight reports, including coverage analysis of key topics, stakeholder mapping, sentiment analysis and peer benchmarking.

·       Support peer benchmarking projects, analysing competitor communications, sustainability positioning, media presence, and digital performance.

·       Monitor AI-powered search environments and generative engines, helping clients understand their visibility and reputation across emerging AI-driven platforms.

·       Conduct SEO, GEO and content optimisation audits, identifying opportunities to improve discoverability, engagement and content effectiveness.

Optimise content for AI discoverability

·       Support development of Sustainability Reports, with a focus on digital accessibility and content optimisation.

·       Be willing and able to draft high quality short and long form content for multi-channel communications programmes and sections of ESG reports as required