Office of the President:

The President’s Office division is made up of bold, energetic and entrepreneurial leaders in policy and planning, strategic communications and marketing, and administrative and fiscal operations who advance UCF’s mission.

The Opportunity:

UCF's Office of the President seeks candidates for a Constituent Services Coordinator. The Coordinator serves as a welcoming face and first point of contact for the Office of the President. This is a pivotal position that shapes how the university engages with its most important audiences, including students, families, faculty, staff, and community members. This role is essential in managing sensitive inquiries, supporting office operations, and ensuring a seamless experience for all who engage with our office.

The primary responsibility of the Constituent Services Coordinator is to oversee and work alongside relevant leadership members across the University regarding any/all university constituent matters related to customer service needs and complaint handling, many times involving confidential and sensitive matters and complex problem-solving. In addition, the role will serve as the main contact for front desk operations and provide general administrative support. The role is designed to work independently, with limited supervision.

This is a highly visible, people-centered role, and requires the selected candidate to work on-site full time at UCF's Main Campus.

Classification Title: Administrative Coordinator III

Responsibilities:

• Handles high-level and complex concerns or complaints from any/all university constituents. Provides strong customer service and problem-solving of such. Involves relevant leaders across the University, as applicable, and uses sensitivity and confidentiality protocols as relevant.
• Manages front desk offices activities; serves as the first point of contact for entry into the President's Division; greets constituents and answers phones. Checks and triages all inbound emails. May schedule and supervise student workers.
• Provides general administrative support as necessary, to include but not limited to items such as: providing reports, reviewing and analyzing data, preparing meeting rooms, managing files and records, handling office supplies and inventory, and serving as back-up to other area administrators as needed.
• Provides dedicated administrative support to the Office of the President's operational team, to include but not limited to items such as: complex calendar management, travel coordination, expense reconciliation, meeting coordination, and miscellaneous project support as needed.

Minimum Qualifications: 

Bachelor's or Master's degree and 4+ years of relevant experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 4+ years of experience in a customer service, administrative support, or office management role.
• Experience supporting senior leadership and managing executive calendars.
• Experience with project management and project management platforms (Asana or similar).
• Familiarity with Customer Relationship Management software (CRM) such as Salesforce, Oracle, or similar.
• Proficiency with Microsoft Office Suite.

The ideal candidate will possess the following qualities:

• Strong customer service mindset, with the ability to handle sensitive information with professionalism and discretion.
• Exceptional organizational skills and attention to detail.
• Outstanding interpersonal skills with a proactive, helpful attitude.
• Adaptable and able to manage competing priorities in a fast-paced environment.

Special Instructions to the Applicants:

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• Classification Title: Administrative Coordinator III

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options 
• Employee discounts, including tickets to many Orlando attractions 
• Education assistance 
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

For general application or posting questions, please email [email protected].

If an accommodation due to a disability is needed to apply for this position, please email [email protected].