About Us

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.

We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

Here’s a little more:

• Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)

• Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more

• Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission

• Truly global team - 250+ people, 50+ nationalities, 50+ languages

• Guided by our values - ownership, impact, humility, and heart - in deed, not just word

Job Description

We’re seeking a Compliance Officer and MLRO (CO/MLRO) with 5+ years of experience to support our licensing process and establish compliance operations for Taptap Send in Malaysia.

The role is based in Kuala Lumpur, so you must either be currently based there, or willing to relocate.

What you’ll do

• Support the licensing process in Malaysia, including preparation and review of application materials, liaison with regulators, and coordination with external counsel and advisors.

• Set up local compliance operations and establish an effective compliance framework aligned with Taptap Send Group’s standards.

• Ensure compliance with all applicable Malaysian laws and regulations, including all relevant BNM policy documents and guidelines.

• Manage and coordinate regulatory reporting to BNM, ensuring timely and accurate submissions and proactive communication of material changes.

• DDevelop, maintain and update policies and procedures tailored to Taptap Send’s Malaysian operations and the applicable licensing requirements.

• Conduct compliance testing and monitoring, ensuring prompt remediation of identified issues.

• Prepare internal compliance reports for senior management and the board.

• Evaluate and submit suspicious transaction reports to the Financial Intelligence and Enforcement Department of BNM in accordance with applicable legal and regulatory requirements.

• Oversee CDD, KYC and EDD for customers, partners, products and distribution channels.

• Oversee compliance with sanctions screening, targeted financial sanctions and counter-proliferation financing requirements.

• Collaborate with Group Compliance and internal audit teams to strengthen controls and maintain consistency with global standards.

• Act as the principal point of contact for AML/CFT/CPF matters and maintain effective working relationships with BNM and other relevant authorities.

You have

• Strong knowledge of Malaysia’s AML/CFT regulatory framework, including the MSBA, AMLA and relevant BNM AML/CFT/CPF and targeted financial sanctions requirements.

• 5-10 years of compliance experience within a fintech, payments provider, remittance business or other financial institution regulated by BNM.

• Experience managing regulatory engagements, ideally including responsibility for or significant involvement in licensing projects.

• Knowledge of cross-border payments and e-money issuance is a strong plus.

• Experience with compliance technology tools (e.g. transaction monitoring, sanctions screening, KYC platforms, etc.).

• A proactive, solution-oriented mindset and the ability to build processes from the ground up.

• Excellent communication skills and stakeholder management experience.

• The experience, seniority and independence necessary to perform the responsibilities of a Compliance Officer effectively.

• ACAMS, ICA or an equivalent professional qualification is preferred.

Taptap Values 

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.