The Compliance Manager will support the Director, Compliance in the management and continual improvement of Zayo Europe's compliance framework and Integrated Management System.

The role is responsible for coordinating compliance activities across Zayo Europe's operations, supporting the maintenance of applicable ISO certifications, monitoring regulatory and compliance obligations and providing assurance that appropriate controls, documentation and evidence are maintained.

The Compliance Manager will work closely with business process owners across Europe and with relevant Zayo Group functions to support effective governance, audit readiness and continual improvement.

Key Responsibilities

• Support the Director, Compliance in the management and continual improvement of Zayo Europe's compliance framework and Integrated Management System.
• Coordinate the maintenance of applicable ISO certifications, including ISO 27001 across the UK and France and ISO 9001, ISO 14001 and ISO 45001 within the UK.
• Monitor relevant regulatory, statutory and compliance obligations affecting Zayo Europe's operations and coordinate implementation with appropriate process owners.
• Coordinate internal and external audit programmes, including audit planning, evidence gathering, stakeholder engagement, findings and corrective action management.
• Maintain compliance policies, procedures, controls, registers and supporting documentation to ensure appropriate governance and audit readiness.
• Monitor compliance risks, findings, non-conformities and corrective actions through to closure and escalate significant or overdue matters where appropriate.
• Support customer compliance and assurance activities, including customer questionnaires, audits, evidence requests and ongoing assurance requirements.
• Coordinate supplier compliance and due diligence activities with Procurement and other relevant process owners.
• Maintain compliance evidence and records to support certification, regulatory, customer and internal assurance requirements.
• Support the development and reporting of compliance KPIs and management information for relevant governance forums.
• Coordinate periodic reviews of policies, procedures and compliance documentation to ensure they remain current and appropriate.
• Provide guidance to business functions on compliance requirements and support process owners in implementing appropriate controls.
• Support compliance awareness and communication activities across Zayo Europe.
• Work with the Compliance Associate and other members of the Compliance function to coordinate day-to-day compliance activities and priorities.
• Support the Director, Compliance with management reviews, governance reporting and other compliance assurance activities as required.

Collaboration

Work collaboratively with Legal, Operations, Network Engineering, Security, Procurement, Facilities, Customer Service and relevant Zayo Group functions to ensure compliance requirements are understood and appropriately managed.

Work closely with the Compliance Associate, providing direction and support on compliance activities, audit preparation, documentation and evidence management.

Qualifications

• Previous experience in compliance, governance, risk, audit or assurance, ideally within telecommunications, technology, infrastructure or another regulated environment.
• Good working knowledge of ISO management systems, particularly ISO 27001. Experience with ISO 9001, ISO 14001 and/or ISO 45001 would be advantageous.
• Experience coordinating internal and external audits, certification activities, findings and corrective actions.
• Understanding of regulatory compliance and risk management principles.
• Strong organisational and analytical skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills with the ability to communicate compliance requirements clearly to both technical and non-technical stakeholders.
• Strong M365 skills, including Word, Excel, PowerPoint, SharePoint and Teams.
• Fluent English mandatory.  French, Spanish or German language would be advantageous.
• Relevant degree or equivalent professional experience.
• Relevant compliance, audit, risk, information security or ISO qualification would be advantageous.

Reporting to: Director, Compliance
Location: Sofia, Bulgaria 
Contract: Fixed-term maternity cover (6 - 8 months)

Please note, benefits below are based on full time positions. Fixed Term benefits may be different.

Rewards

• Competitive compensation including annual incentive plan
• Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum
• Hybrid working
• Health and life Insurance
• Meal vouchers
• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, ethnic or national origin, disability status, genetics, military service status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, redundancy, transfer, leaves of absence, compensation and training.