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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

We are seeking a Compliance Engineer Technician to join our team in Puerto Rico. This role will provide advanced incident support, troubleshoot complex technical issues, develop and leverage PowerShell scripting, and collaborate with cross-functional teams and vendors to ensure secure, compliant, and reliable data protection solutions. The ideal candidate combines strong technical troubleshooting skills with excellent communication and a solid understanding Microsoft Office 365 Tenant configurations.

What You Will Do

• Work across internal Microsoft Office 365 Teams to ensure compliance is enforced, developed, and operational.
• Provide Level 2 to Level 4 incident support associated with compliance labeling and Microsoft 365 governance
• Work with Knowledge Team to manage knowledge base articles and other documentation regarding labeling best practices, and RTX proprietary tools created to leverage Unified Labeling (MIP/AIP/UL). 
• Troubleshoot Unified Labeling clients, and tools leveraging Unified Labeling
• Use PowerShell scripts to troubleshoot issues pertaining to MIP/AIP/UL
• Work with QA team to ensure testing accurately measure the capabilities of products and services leveraging MIP/AIP/UL, Microsoft DLP, and O365 governance services
• Attending vendor meetings to support MIP/AIP/UL and the services and products that utilize it
• Track short and long term issues related to MIP/AIP/UL and related governance services
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.
• 2+ years of experience with hands-on troubleshooting and desktop support or similar.
• 2+ years of experience with Windows PowerShell scripting
• 2+ years of experience with Office 365
• Experience with intake/managing assigned tickets in Service Now
• Experience with data classification and protection
• Experience with networking (Switches, routers, firewalls, gateways)

Qualifications We Prefer

• Excellent verbal and written skills
• Experience with Microsoft Government Community Cloud High (GCCH) environment
• Experience with MIP/AIP/UL on mobile devices
• Experience working with Azure Active Directory
• Experience with AvePoint Compliance Guardian

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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