This role serves as a key point of contact for resolution of client issues, in collaboration with the national sales team, auction representatives, and stakeholders for clients in the assigned market center, auction or on CAIs digital platforms. 

Job Responsibilities:

• Perform data entry of required information.

• Manage account relationships, maintain effective communications and ensure customer requirements are met.

• Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the system.

• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.

• Communicate with Transportation Team to arrange required transportation or obtain information including transportation condition reports, bills, etc.

• Establish electronic customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.

• Seek floor price information from account representative and enter it into computer system.

• In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.

• Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle. Contact customer coordinators, service vendors and/or account representatives when the information is missing, or problems occur.

• Communicate with the accounting department to balance the sales and perform post-sale invoicing for accounts receivable as needed.

• Communicate with Vehicle Operations Team to prepare assigned vehicles for online programs.

• Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

• Perform other duties as assigned by management.

Qualifications:

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field.

• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.

• Ability to work in a fast-paced environment, receptive to change and able to multitask.

• Prior clerical or administrative experience required.  

• Proficient in Microsoft Excel required.

• Commitment to providing excellent customer service required.

• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time.

• Communications and Organizational skills required.