A Day in the Life of the Commercial Network Technician:

• Work before and after business hours and during maintenance windows and outages 

• Complete routine maintenance, weekly backups, daily orders and tickets in a timely manner 

• Troubleshoot and resolve problems 

• Follow established procedures and guidelines for maintenance 

• Follow necessary safety procedures 

• Ability to work individually and with a team in a stressful and demanding work environment 

• Interpret analyze and execute corporate engineering designs 

• Work closely with corporate engineering, IPD, other markets, and manufacturers of engineers to assist in designing circuits and resolve complex technical issues 

• Other duties as assigned  

What You Bring to the Table:

• 2+ years experience as a customer technician (commercial) 
• Maintain satisfactory driving record and have a valid driver's license
• Ladder 

• Hand or Power Tools 

• Customer Service 

• Communication (verbal, written) 

• Basic Computer Skills 

• Aptitude to learn to skills 

• Problem Solving/Troubleshooting 

• Time Management 

• Teamwork 

• Working alone 

• Be open to change and continue learning 

• Ability to handle frustrated customers  

• Travel to various hubs, towers, offices, and customer location within our footprint 

• Enterprise Network equipment Ciena 3924, Cisco ASR920,5501, Juniper, Meraki WAP 

• Participate in an on-call rotation 

• Knowledge of fiber types, optical transceivers, OTDR, light meters, and scopes 

• Ciena 6500 DWDM, Optical Transport Network (OTN), and Ethernet 

Education:

• High school diploma or equivalent 

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

Base Salary: The base salary range for this position is $26.00 - $42.00 per hour, plus opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.