Commercial & Business Support Manager

Location: South Wales

Contract: Permanent, Full Time, 100% Office Based

Salary: £55,000 per annum plus benefits

An exciting opportunity has arisen for an experienced Commercial & Business Support Manager to join Celtic Horizons at a pivotal time in the organisation's development. This is a key leadership role where you will help shape the future of the business, providing direction across commercial, financial, assurance and business support functions while supporting the delivery of high-quality services across South Wales.

Working closely with operational managers and key stakeholders, you will lead a central support function that drives efficiency, strengthens controls, improves business performance and supports organisational change. This role offers the opportunity to influence decision-making, improve processes and make a meaningful contribution to the future operating model of the business.

About the Role:

Reporting to the Director of Operations, you will lead and develop the Commercial & Business Support function, bringing together a range of operational support activities to ensure effective service delivery across the organisation.

·       Lead, manage and develop the Commercial & Business Support team

·       Oversee operational financial controls including purchase orders, expenditure approvals and invoice processes

·       Work closely with finance and operational teams to improve cost visibility and expenditure management

·       Develop and maintain business assurance processes including audits, inspections and compliance activities

·       Provide oversight of fleet, supplier and subcontractor management arrangements

·       Support health and safety assurance activities alongside operational and corporate teams

·       Improve and streamline administrative processes across the business

·       Produce management information and reporting to identify risks, trends and opportunities

·       Support organisational change programmes and future operating model implementation

·       Drive continuous improvement and enhance business performance

Key Criteria:

·       Commercial, financial and business support experience

·       Experience managing business support, commercial, operational or assurance functions

·       Strong people management and leadership skills

·       Knowledge of financial controls, expenditure management and business reporting

·       Experience implementing processes and driving operational improvements

·       Ability to analyse data and develop practical solutions

·       Excellent communication and stakeholder management skills

·       Ability to influence decisions across multiple departments

·       Proactive, organised and adaptable approach

·       Experience within social housing, repairs and maintenance, facilities management or a similar operational environment would be advantageous

Benefits

·       25 days annual leave plus bank holidays

·       Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (4 weeks full pay) and adoption leave

·       Employee Assistance Programme - free confidential support and counselling available

·       Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping

·       Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

·       Volunteering leave – up to two days per year to support community initiatives

·       Cycle to Work Scheme

·       Share save scheme

·       Recognition and long service awards

·       Buy up to 5 days holiday each year depending on length of service

·       Learning and development opportunities

·       Career progression opportunities across Mears Group

·       Occupational health support

·       Green car scheme with Tusker after successful probation period

·       Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.

·       Company Sick Pay

·       Employee can choose between 4% and 6% pension contribution which the company will match with Scottish Widows

·       Life Assurance (2x annual salary)

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.