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Transportation Services Representative 2 – Commercial Driver License (CDL) Examiner
Oregon Department of Transportation
Driver and Motor Vehicles Division (DMV)
Field Services Group / East Region
Burns

The role: 
Bring your customer service experience to the DMV as a CDL examiner in Burns! In this role, you will ensure the accurate processing of customer transactions, review and determine the validity of vehicle and driver documents, conduct behind-the-wheel drive tests in passenger vehicles as well as commercial vehicles, interpret and explain complex rules and regulations with integrity and accuracy and model the exceptional customer service the DMV is known for. Apply for this exciting opportunity today!

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Assist the public in titling and registering vehicles and obtaining all types of over the road permits.
• Process applications for licenses, instruction permits and identification cards. Verify applicant identity through documents, biometric information and demographic data. Conduct and interpret vision tests. Take photos.
• Conduct driver license examinations including behind the wheel drive tests for regular class C vehicles and CDL, at-risk CDL and farm endorsement skills tests. Administer, correct and explain driver license laws.
• Inspect applications and documentation for completeness and accuracy.
• Input, interpret and process information into database or software programs.
• Account for documents and monies received, maintain established balance standards and balance receipts at close of each business day.
• Communicate with customers from various backgrounds. Accurately answer complex and unique questions in a timely manner.
• Perform physical examinations of vehicles in all weather conditions.
• Must be able to type at least 30 words per minute with a high level of accuracy. A typing assessment will be conducted at the time of interview for selected candidates.
• Travel and work in other offices within the region may be required based on business needs. Attend training sessions as needed.
• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.
  

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying. 
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
• Public Service Loan Forgiveness opportunity!
  

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Minimum qualifications:
Three years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs. At least one year of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance.

AND

Experience or training using computers to retrieve and input data.

AND
 
Three months experience collecting money and making change.
 
Completion of an Associate's degree will substitute for one year of the public contact experience.

Special qualifications: Driving is an essential function of this position. You must have a valid U.S. driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

• Experience assisting customers face to face in a fast-paced environment.
• Demonstrated experience remaining calm in difficult or stressful situations.
• Experience handling multiple assignments with frequent interruptions.
• Experience effectively interpreting and communicating complex rules and policies to customers.
• Ability to work independently with limited on-site supervision..
• Ability to adapt to changing priorities and deadlines.
  

How to apply:

• Complete the following required steps:
  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.
• If you are a veteran or Oregon National Guard servicemember, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-931-1206 or email ODOTRecruitmentTP@odot.oregon.gov.
  

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
• You will be represented by the Service Employees International Union (SEIU).
  

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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Customer Service, DMV