At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Build Relationships. Solve Problems. Grow Your Career.

Are you someone who enjoys solving problems, building strong client relationships, and making a difference in the customer experience?

Join U.S. Bank’s Equipment Finance Client Support team as a Commercial Banking Client Representative. In this role, you’ll serve as a trusted day-to-day partner for commercial banking clients, helping resolve inquiries, navigate account needs, and deliver the responsive, high-quality support that strengthens long-term relationships.

With exposure to both commercial banking and equipment finance operations, this is a great opportunity to deepen your financial-services expertise while building skills that can support continued career growth at U.S. Bank.

What You’ll Do

• Serve as a primary day-to-day contact for commercial banking customers.
• Build and maintain client relationships by delivering responsive, professional support.
• Research and resolve invoicing questions, account inquiries, and other client concerns.
• Process invoice adjustments, modifications, and related requests accurately and efficiently.
• Navigate multiple systems and resources to investigate issues and identify solutions.
• Proactively recognize potential problems, compliance concerns, and customer needs.
• Partner with internal teams to drive timely resolution of client requests.
• Identify products and services that may help meet customer needs and strengthen relationships.
• Develop working knowledge of assigned business areas and client accounts through regular interaction and departmental processes.
• Manage multiple priorities while maintaining accuracy and delivering a high-quality client experience.
• Communicate with clients primarily through email, with phone support as needed.

What Will Help You Thrive

We’re looking for someone who is curious, adaptable, client-focused, and comfortable taking ownership of problems. Strong candidates will enjoy learning new systems, digging into complex questions, and finding solutions that make the client experience better.

You’ll be especially well positioned for success if you:

• Enjoy building relationships and delivering outstanding client service.
• Communicate clearly and professionally through written and verbal channels.
• Bring strong analytical and problem-solving skills.
• Thrive in a fast-paced environment with multiple priorities.
• Learn new systems, processes, and technology quickly.
• Have strong organizational skills and attention to detail.
• Are comfortable navigating multiple applications and technology platforms.
• Take ownership of client concerns and proactively work toward solutions.

Work Environment

• Requires working from the Marshall, Minnesota location three or more days per week.
• Flexible scheduling opportunities between 7:00 a.m. and 5:00 p.m., based on business needs.
• Collaborative environment focused on delivering an exceptional client experience.
  

Basic Qualifications

• High school diploma or equivalent
• Two to four years of experience in financial services industry
  

Preferred Skills/Experience

• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service and problem-resolution abilities.
• Strong written communication skills, as much of the customer interaction occurs through email.
• Proficiency with Microsoft Office applications.
• Excel experience preferred.
• Experience working across multiple systems and applications.
• Experience with department-specific systems or the ability to learn new technology quickly.
• Ability to multitask and effectively manage competing priorities.
• Strong analytical and problem-solving skills.
• Knowledge of banking products and services, or the ability to develop that expertise quickly.
• Strong attention to detail and commitment to accuracy.

Why Consider This Opportunity?

The Equipment Finance Client Support team plays an important role in supporting clients and customers across the business. With continued growth, internal promotions, and evolving business needs, the team is building a strong pipeline of talent for current and future opportunities.

You’ll join a collaborative, team-oriented environment where your client focus, problem-solving abilities, and ideas are valued. The role also provides exposure to Equipment Finance operations, commercial banking clients, relationship management, and a variety of business processes.

Whether you’re looking to expand your commercial banking experience, deepen your operational expertise, or continue building your career at U.S. Bank, this opportunity offers valuable experience and room to grow.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.