Summary

Job Description

Collections Strategy Specialist

Location: Thorpe Park, Leeds, Hybrid working.

Join us as a Collections Strategy Specialist! Looking for a role where you can shape real impact? In this position, you’ll design and deploy smart, data‑driven collections strategies that link directly to our scorecard models—making sure each approach lands effectively across the right customer and account groups. You’ll dig into performance, constantly assessing cost and collections outcomes, while running champion–challenger tests using tools like SAS and SQL to uncover what truly works. From analysing contact‑channel performance to spotting opportunities to eliminate waste, digitise processes or simplify the journey, you’ll help drive continuous improvement every day. You’ll also work closely with our Omni Channel Manager to bring new strategies to life, support automated solutions, and maintain a strong control environment—ensuring everything we do is compliant, efficient, and delivering great customer outcomes.

What we are looking for:

• Experience of deploying collections and customer strategies with continuous improvements delivery through data driven insights and well-constructed trials

• You'll have strong analytical capabilities using SAS or SQL and any other analytics packages

• Experience of translating complex business processes and data insights into simple views and language

• Strong customer and commercial awareness

• Influencing change through senior stakeholder management experience is a must have

• Experience of Lean and Agile principles would be desirable

If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for.

What you’ll get:

• A discretionary annual bonus to reward your impact

• 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.

• Hybrid working for the best of both worlds—collaboration and focus.

• Free onsite parking, saving you time and money.

• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.

• Peace of mind with life assurance that supports your loved ones, no matter what.

• A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.

• Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So, who are we?

We’re on a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the third-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great.

We celebrate and share success, learn from failure, embrace change, and savour challenge.

Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.

Ready to join us?

At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.

Apply today and bring your analytical mindset, curiosity, and drive to a team where your ideas genuinely influence how we work.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.

#HYBRID