Job Title: Collections & Recovery Workout, Associate

Location: Bangalore, India

Role Description

Collectors & Recovery Workout is responsible for administering, designing, and ensuring compliance with collections processes. Typically for private customers (i.e. accounts, loans & mortgages) as well as small business customers (small corps i.e. limited liability Comp, private partnership, etc.) with mostly automation/standardization processes (high coverage ratio).

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.

• Gender neutral parental leaves

• 100% reimbursement under childcare assistance benefit (gender neutral)

• Sponsorship for Industry relevant certifications and education

• Employee Assistance Program for you and your family members

• Comprehensive Hospitalization Insurance for you and your dependents

• Accident and Term life Insurance

• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Work includes

• Following up overdue accounts (e.g., initiating demand letters, outbound phone calls to delinquent accounts, external debt collection, etc.)

• Resolving operational setup/logistics issues with the support of divisional functions to ensure continuity

• Supervising all operative processes related to the collection of incoming fund transfers and their correct accounting.

Your skills and experience

Collections & Recovery Workout is responsible for administering, designing, and ensuring compliance with collections processes. Typically for private customers (i.e. accounts, loans & mortgages) as well as small business customers (small corps i.e. limited liability Comp, private partnership, etc.) with mostly automation/standardization processes (high coverage ratio). Work includes:

• Following up overdue accounts (e.g., initiating demand letters, outbound phone calls to delinquent accounts, external debt collection, etc.)

• Resolving operational setup/logistics issues with the support of divisional functions to ensure continuity

• Supervising all operative processes related to the collection of incoming fund transfers and their correct accounting.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career.

• Coaching and support from experts in your team.

• A culture of continuous learning to aid progression.

• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.