Job location: Bucharest, Brasov, Iasi, Timisoara | Hybrid | Schedule: 09:00 –18:00.

Please note:

For candidates located in other locations from Romania we can offer greater flexibility, including a remote working arrangement, subject to business and project needs.

 

Role summary

The Collections Analyst supports customers with overdue accounts while balancing customer needs, business objectives, and risk management requirements. The role focuses on reducing delinquency, maximizing recoveries, and maintaining a professional customer experience through structured collections activities and payment resolution strategies. 

 

Your mission

• Manage inbound and outbound collection activities for overdue accounts;

• Engage customers to understand payment circumstances and identify suitable solutions;

• Negotiate payment commitments, repayment plans, and collection arrangements;

• Monitor account portfolios and follow up on agreed actions;

• Maintain accurate case records and collection documentation;

• Escalate hardship, fraud, dispute, complaint, or legal cases as required;

• Collaborate with Customer Service, Risk, Compliance, and external partners;

• Support achievement of recovery, quality, and productivity targets;

• Ensure compliance with internal policies, regulatory requirements, and collection procedures. 

#LI-EU

Required Qualifications

• German & English - B2–C1;
• Minimum high school diploma;
• Entry-level roles: previous experience is not mandatory;
• Mid-level roles: minimum 1 year of experience in collections, customer service, finance operations, or account management;
• Understanding of delinquency management and collection processes.

 

Preferred Qualifications

• French or Italian is considered a strong advantage;
• Goethe German-language certification is a plus.

 

Employee Benefits – Be well, work well, live well

 

• Private medical and dental coverage through Regina Maria.
• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.
• 23 vacation days, with additional days awarded through our loyalty program.
• Additional private pension plan starting from the second month of employment.
• Access to extensive learning, training, and career development opportunities.
• Well-being support, including psychological counseling and premium wellness apps.
• Life insurance coverage for you and your loved ones.
• Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: https://www.accenture.com/ro-en/careers/local/benefits

 

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.