Required:  

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent 

• Must have a minimum of 2 years’ experience serving in an up-scale dining and night life venue 

• Working knowledge of high-end restaurant operations and safe, responsible alcohol service  

• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs 

• High School Diploma or equivalent 

• Must have a flexible schedule 

• Must be able to adhere to Dress and Appearance Guidelines 

• Flexible schedule and ability to work late hours 

• Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems 

• Ability to deal with intoxicated guests in a positive and safety minded manner 

• 2 years bottle service experience 

• 3 years’ work experience interacting with people in a positive environment 

• Tolerance of all cultures, music and art forms 

Preferred:  

• Point of Sales knowledge 

• Interest in wines, spirits, and Mixology 

• Interest in Night Life 

• Cash handling experience 

• Experience recognizing valid ID's 

• Experience in a live music environment 

Physical Demands/Working Environment: 

• Working environment is fast-paced and often loud and stressful 

• Position requires extended periods of prolonged standing and working on your feet 

• Must be able to lift or move up to 25 lbs. using proper lifting techniques 

What You’ll Do: 

• Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP’s to instill appreciation for their membership and patronage 

• Impeccable knowledge regarding the steps of service for up-scale dining 

• Expert confidence in both bottle and wine service skills  

• The ability to up-sell and offer food and beverage suggestions to guests 

• Extensive aptitude of culinary terms, methods, and up-scale cuisine 

• Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise 

• Ability to understand and execute flawlessly the standards and procedures of Bottle Service. 

• Articulate vocabulary with the ability to adapt and socialize with current audience 

• Exemplary and professional grooming standards 

• Cash handling experience and Point of Sales System experience 

• Strong working knowledge of all beverages 

• Ability to deal with intoxicated guests in a positive and safety minded manner 

• Ability to anticipate and respond to guests needs 

• Suggestively sell beverages and menu items; take orders 

• Answer guest questions, make recommendations, up-sell liquors 

• Communicate drink orders to bar through Point of Sales system 

• Deliver drinks, maneuvering trays through large crowds 

• Maintain line of sight/atmosphere control by circulating through your work area throughout shift 

• Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.  

• Keep tables clean/wiped 

• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques 

• Maintain House of Blues safety and sanitation standards 

• Follow housekeeping standards per HOB policy 

• Keep current on all standard operating procedures 

• Request identification from any guest who appears to be under 30 years of age 

• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies 

• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager 

• Receive payment and process cash, credit card or Travelers check transactions according to HOB policy 

• Ensure that comp and void checks are processed according to HOB policy 

• Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift