At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

DUTIES AND RESPONSIBILITIES:

• Work closely with Cluster Head (CH) and Territory Head (TH) to formulate plans and programs to ensure achievement of target and identify improvement opportunities to drive efficient team operations.

• Schedule ILM vendor performance review with team leader towards delivery of required services according to the agreed scope and standards

• Conduct vendor performance review (MORS , cadences) and discussion of process improvements with team leader of vendors to align the group objectives

• Conduct thorough and regular monitoring and update on the status of the project with vendor partner

• Handle special projects and other initiatives that support ILM operations

• Conduct field audits to ensure consistency in vendor performance

• Drives use of tools and compliance to ways of working

• Ensures vendor manpower and  other resources  sufficient to support the target

• Implement together with vendor partner ways of working towards solutioning of escalations via quick kill & end to end execution for a long term resolutions

• Manage and provide assistance in the troubleshooting and resolving project issues concerns

• Adhere to ways of means on how to save on operating costs

• Processing of ELAS in Maximo

• Review and endorsement of schedule of payment approval to PPM

• Review and endorsement of returned contract for compliance to the vendor

• Final approval of contract processed and submission to DMO (?)

• Monitor aging of sites based on the milestone

• Tracks progress and follow through issues/action steps monitoring

• Meet with lessor, brgy, HOA, LGU demanding GT presence during negotiations

• Coordination with support groups to ensure resolution of the issues  such as access restriction, delayed or non-payment of lease, contract renewal or creation, amendment of contract, addendum to the contract, technical concerns

• Resolve/process issues at the first level of escalations like change of payee, change bank details and advance lease payment requests

• Ensure timely updates to lessors on ongoing cases are provided

• Ensure timely updates to internal stakeholders on ongoing cases are provided

KPIs:

• OPEX Variance for assigned region

• Lease TCO for Renewal for the assigned region

• Zero downtime for SRW Sites for the assigned region

• Resolution of all Issue for the assigned region

• Reduction of top 3 recurring lessor issues (in year target) for the assigned region

• 100% Timely Execution of Transactional and Relational NPS  for the assigned region

TOP 3-5 DELIVERABLES:

• Contract Administration

• Vendor and Lessor Coordination

• Performance Tracking and Reporting

• Issue Resolution and Escalation Management

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.