Key Roles & Responsibilities 

• Manage, monitor, and optimise multi-cloud environments across AWS, Microsoft Azure, Microsoft 365, and Google Cloud to ensure high availability, performance, and cost efficiency. Implement automation and best practices to improve operational workflows and reduce manual intervention. 

• Provide ongoing proactive support to clients, identifying and resolving cloud-related issues before they impact services. Troubleshoot and resolve complex technical issues related to cloud infrastructure, security, and networking, ensuring minimal downtime and maximum service continuity. 

• Ensure cloud environments are secure, adhering to industry best practices and compliance standards (e.g., ISO 27001, SOC 2, GDPR). Implement and manage cloud security controls, conduct vulnerability assessments, and work to protect client data and infrastructure from evolving cyber threats. 

• Work closely with Pre-sales, Professional Services, and Leadership teams to ensure cloud services align with client requirements and business objectives. Collaborate with clients to identify opportunities for cloud optimisation and ensure ongoing alignment with their operational needs. 

• Continuously assess and improve Cloud Operations processes to drive service delivery excellence. Contribute to the development and refinement of Managed Services offerings, ensuring that cloud solutions are scalable, secure, and reliable for clients. 

• Participate in working as part of an on–call roster in accordance with CyberCX’s Paryroll and Overtime policies. 

Preferred Qualifications, Experience & Skills  

• Relevant certification in, or extensive hands-on experience with, cloud platforms such as AWS, Microsoft Azure, Microsoft 365, and Google Cloud, including provisioning, managing, and optimizing cloud resources across these environments. 

• Demonstrated experience in delivering cloud services within a Managed Services framework, including service monitoring, incident management, and ensuring adherence to SLAs. 

• Deep understanding of cloud security principles, including identity and access management (IAM), encryption, firewalls, and security best practices for multi-cloud environments. 

• Proficiency in automation, IAC tools, and scripting languages such as Bicep, Terraform, Ansible, CloudFormation, or Python to automate cloud deployments and optimize operations. 

• Experience with cloud monitoring tools (e.g., AWS CloudWatch, Azure Monitor, Google Cloud Operations Suite) and techniques to monitor, troubleshoot, and optimise cloud infrastructure. 

• Knowledge of cloud networking concepts such as VPCs, VPNs, hybrid cloud architectures, and inter-cloud connectivity, ensuring secure and reliable cloud communication. 

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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