As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

• Coordinates patient care activities and ensures timely and accurate delivery of services. Acts as the primary point of contact for patients and their families, addressing concerns and facilitating communication between all parties involved. Develops, implements, and monitors individualized treatment plans in collaboration with healthcare providers.
• Oversees the scheduling and logistics of clinical appointments, procedures, and follow-ups. Manages clinical documentation and ensures accuracy and completeness of patient records. Monitors and evaluates clinical processes to identify areas for improvement and makes recommendations to supervisor for improvements.
• Works closely with interdisciplinary teams, including physicians, nurses, social workers, and administrative staff, to ensure cohesive patient care. Facilitates effective communication between healthcare providers, patients, and families.
• Analyzes clinical data and generates reports to track patient outcomes, process efficiency, and other relevant metrics. Utilizes data to inform decision-making.
• Advocates for patient needs and preferences, ensuring their voice is heard in the treatment planning process. Provides education and support to patients and their families regarding treatment options, procedures, and self-care.
• Provides guidance, mentorship, and support to lower level coordinators. May conduct training sessions and complete performance evaluations for staff members. May participate in quality improvement initiatives and project management activities.
• Ensures all clinical activities adhere to relevant healthcare regulations, standards, and best practices. Maintains up-to-date knowledge of regulatory changes and integrates them into practice as needed.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree required
• Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.