About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary
 

Job Responsibilities

The Clinical Application & Informatics Specialist plays a key role in supporting and optimizing clinical systems, particularly EHR and related applications. This mid-level role combines informatics strategy with hands-on application support and cross-functional collaboration. You’ll serve as both a systems expert and a clinical operations partner—helping bridge technology with real-world care delivery.

Informatics & Strategic Enablement:

• Lead clinical informatics initiatives that support the integration and optimization of EHR and other clinical systems.

• Collaborate with product, IT, and data teams to ensure clinical requirements are reflected in platform design and functionality.

• Gather and prioritize provider and clinical staff feedback to support system improvements and user experience enhancements.

• Contribute to interoperability efforts, including the evaluation of data exchange standards, APIs, and vendor integrations.

Application Configuration & Support:

• Configure and maintain clinical applications (e.g., Athenahealth, Elation) to align with evolving workflows.

• Provide tier-2 support for application-related issues and escalate to vendors or IT when needed.

• Participate in software upgrades, testing, and system validation.

• Assist in managing vendor relationships and ensuring service-level expectations are met.

Training & Adoption:

• Develop training materials, job aids, and tip sheets to support user onboarding and change management.

• Deliver training and go-live support to providers, nurses, and operational staff.

• Document clinical workflows and maintain system configuration records.

Project Coordination:

• Support project timelines, testing plans, and implementation checklists for system changes or new tool rollouts.

• Track KPIs and performance metrics related to system usage and provider satisfaction.
  Participate in informatics and operations meetings to align on organizational goals and identify opportunities for improvement.

Required Qualifications

• Bachelor’s degree in Healthcare, Health Informatics, Nursing, Information Systems, or related field. 

• 3–5+ years of experience in clinical informatics, clinical application support, or health IT.

• Hands-on experience configuring and supporting EHR systems; experience with Athenahealth is a strong plus.

• Familiarity with healthcare interoperability standards (e.g., HL7, FHIR, APIs).

• Excellent communication and change management skills, with experience translating clinical needs into technical solutions.

• Strong problem-solving abilities and a collaborative mindset.

Preferred Qualifications

• Master's preferred.

• Preferred certifications: CPHIMS, PMP, Athena or Epic certifications, or relevant technical training.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [email protected].

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.