The Clinic Nurse Manager holds 24-hour accountability for the quality of patient care, efficiency of operations, and human resources management for area(s) assigned. They will strive to achieve the optimal patient experience in a cost-effective manner, while applying evidenced-based leadership and practice. The Manager is responsible for the provision of safe patient care, in a manner that is consistent with the professional standards and hospital policies. The Manager promotes a positive and professional environment; supervises charge nurses and front line staff; maintains a stable and productive staff; involves staff at all levels in Shared Governance and Magnet Forces; and makes data driven decisions. They will role model performance and behaviors that are consistent with the values of the organization, furthering its mission, vision and strategic plan.

The Nurse Manager holds accountability for the quality of patient care, efficiency of outpatient operations, and human resources management for the multispecialty assigned departments in Arcadia. Patient care and services are carried out in collaboration with hospital administration and the medical staff and in compliance with organizational goals and appropriate regulatory agency requirements. Oversight includes the management of all clinical activities and clinical staff throughout all specialties in Arcadia. Manages daily operations of assigned clinics and infusion centers; promotes a positive and professional environment; supervises nurses; maintains a stable and productive staff; involves staff at all levels in Shared Governance and Magnet Forces; makes data driven decisions.

Essential Duties

• People Daily rounding with Purpose on Charge Nurses and Patients. Promotes effective communication and working relationships within the nursing areas, and between nursing staff, physicians, and other departments. Leads Unit Council meetings and tracks progress and outcome of activities. Responsible for selecting and retaining qualified nursing staff to carry out the unit’s care system in accordance with hospital philosophy and the organizational objectives. Works with the Education Department and Human Resources to ensure that the necessary orientation, training, and continuing education is available to the staff. Leads recruitment and retention activities. Facilitates the training of nursing students and other students as necessary in coordination with the Education Department. Serves as a coach and mentor to students.
• Quality Displays understanding of governing regulations, Title 22, and JCAHO requirements, defining and maintaining the standards of nursing practice while ensuring consistency with the hospital standards. Contributes to the development and implementation of a unit-based performance improvement program which complies with JCAHO, Title 22, and other applicable regulatory agencies. Participates in establishing systems within the departments which support and practice shared governance management philosophy. Contributes to the development of customer service standards and expectations. Assists in establishing methods for monitoring employee, patient and physician satisfaction with the services provided within the department Communication to each and every staff member their role in maintaining a high performing unit with regard to quality. Communication to each and every staff member the outcomes of quality monitoring; draws all staff in to analyze and change practice as necessary. Collects and delegates collection of selected data elements. Required elements are collected and provided to Nursing Quality each month, on time. Ensures completion of occurrence reports and investigates in a timely manner. Notifies Risk management immediately for significant or potentially significant events “Never 27s”.
• Service Coordinates and integrates department services on intradepartmental, interdepartmental, and hospital wide levels. Plans for provision of services provided, but not limited to oncologic and infusion patients through provision of appropriate levels of qualified, competent staff. Policies and procedures are in place to support scope of services. Provision of management of care delivered by qualified and competent staff Chemotherapy administration including high dose and safety Biotherapy administration Radiation safety Oncologic emergencies Leads selected PSMS initiatives. Communication to each and every staff member PSMS scores and draws staff into necessary change in practice.
• Cost Uses the budget as a tool to finding more effective methods of care delivery. Participates in planning and goal setting for the nursing department and for own unit of responsibility. Monitor space/resource requirements and utilization of outside resources. Approves day to day deviation from established staffing guidelines based on patient need. Ensures that Optilink is up to date on a daily basis. Flexes staff according to patient acuity, census, and budget guidelines. Approves monthly schedules and advance requests for time off; approves ShiftQuest requests. Consistently applies applicable HR policy & procedure for granting time off and/or adding additional shift requests. Completes daily (DSR) and bi-weekly payroll activities (Kronos), on time.
• Growth Serves as coach and mentor to charge nurses and staff. Monitors progress of new hires and ensures they advance to competent, independent practice in a timely manner. Ensure 100% attendance by staff at mandatory education and training programs; .edu modules. Actively furthers systems and standards that support Shared Governance, Magnet, and Just Culture philosophy.
• Performs other duties as assigned.

Required Qualifications:

• Req Bachelor’s Degree in Nursing

• Req 2 years Experience in a formal management position
• Req 4 years Experience as an RN

• Req Must be computer literate in Outlook, Word and Excel.
• Req Excellent analytical, problem-solving, planning and evaluation skills.
• Req Excellent communication skills both oral and written.
• Req Committed to excellence in patient care and customer service.
• Req Commitment to continuous quality improvement and results driven outcomes.
• Req Able to function independently and as a member of a team.
• Req Organization/time management skills.

Preferred Qualifications:

• Pref Master’s degree in Nursing or in progress (strongly preferred) * Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in Nursing
• Pref Specialty Certification Association specialty certification required.

Required Licenses/Certifications:

• Req Registered Nurse - RN (CA Board of Registered Nursing) Valid California License.
• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Req ONS Chemotherapy & Biotherapy If no card, one must be obtained within 6 months of hire.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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