10% Job Responsibility:  Clinical Practice Assessment Planning, Implementation and Evaluation

Utilize the nursing process to facilitate age-appropriate patient care coordination activities based on individual patient needs in a safe environment.

Success Criteria:

• Assess and interpret findings for vital signs, and other required body measurements.

• Assess and document findings from positive required screenings completed for the individual patient population.

• Evaluate and document patients’ responses to plan of care, pain, medication usage, follow-up tests, procedures, and treatments.

• Coordinate care with interdisciplinary team members.

• Demonstrate knowledge of hospital policies, procedures, nursing standards, and legal issues in areas of specialty.

• Administer medicine to patients and adheres to rules, regulations and policies related to medication administration and documentation.

• Adhere to policy for clinic specific medication issues: high alert, pain reassessment, standing orders, med labeling, given in clinic medications and food/drug interactions education.

• Follow unit and organizational policies and procedures to complete indicated clinical procedures.

• Assist in the development of an action plan to increase compliance and implement actions to correct identified deficiencies.

• Identifies and participates in opportunities to share skills, knowledge, and strategies for patient care and system improvement with colleagues and other healthcare providers.

5% Job Responsibility: Patient Education and Teaching

Provide patient instruction that results in increased understanding and improved outcomes.

Success Criteria:

• Document teaching in EMR following policy.

• Participate in updating clinic specific education materials.

• Provide and document education specific to the reason for visit/patient problem, including given in clinic medications.

• Provide education and teaching to patients and families for medications and medication changes.

10% Job Responsibility:  Coordination of Care

Coordinate continuation of plan of care utilizing all methods of communication between patient and clinic.

Success Criteria:

• Adhere to unit protocols used for phone triage.

• Utilize EMR phone templates to document patient calls, plan of care, prescription refills and response to call.

• Remain within scope of practice and appropriately refer call to provider for response or signature.

• Maintain efficiency with call response time and request for medication refills and other patient requests.

• Monitor in basket messaging and communicate all relevant information required to coordinate care.

• Assist in inbasket performance management via EPIC inbasket reporting tools.

• Complete and coordinate all relevant tests and procedures required for individual clinic specialties.   

25% Job Responsibility:  Demonstrate a commitment to quality patient care, environment, and professional development.

Success Criteria:

• Recognize learning needs and obtain guidance to acquire appropriate education and/or training.

• Proactively contribute recommendations to improve patient care and clinic operations.

• Encourage, advocate, and assist team with Safety reporting (Sheild), investigations and resolution.

• Collaborate with manager to support education and team actions plans to meet Accountable Care Organizational goals.

• Coordinate and manage care by applying analytical reasoning, reflection, rational problem-solving skills, using evidence-based information and clinical judgment.

• Assist with the development of personal objectives.

• Evaluate practice through discussion with appropriate staff and self-evaluation.

• Accept and utilize constructive feedback to improve performance.

• Assists with the coordination of competency-based orientation for licensed and unlicensed staff in the Unit.

• Responsible for selection and roll-out of annual clinical competencies.

• Uses formal and informal methods to teach.

• Identifies and participates in opportunities to share skills, knowledge, and strategies for patient care and system improvement with colleagues and other healthcare providers.

• Assures that areas of responsibility adhere to relevant safety, regulatory, certification and/or accreditation standards (OSHA, TJC, DHEC, etc). MUHA vs. MUSCP clinics

• Demonstrate effective use of computer-based information for decision support, continuous quality improvement and professional development. 

20% Job Responsibility:  Identify and understand the roles, scope, and responsibilities of the clinic staff.

Success Criteria:

• Utilize appropriate channels of communication for problem solving.

• Contribute to unit development by supporting change and offering suggestions.

• Demonstrate an awareness of cost effectiveness.

• Demonstrate a professional commitment to patients and staff by adhering to clinic procedures, MUSC policies, and scope of practice.

• Verify accurate documentation in EMR to enhance revenue collections.

• Serves as a resource to various populations for the for the purpose of influencing the delivery of healthcare and the formation of policy.

• As needed, participates in direct patient care to maintain clinical skills

• Resource to manager/lead/and RN III

30% Job Responsibility:  Provide leadership to achieve desired outcomes.

Success Criteria:

• Promote shared governance structure and processes.

• Promote a positive, motivating environment supportive of staff retention.

• Demonstrate high standards of patient care and function as a role model for others.

• Facilitate positive group relationships by promoting teamwork.

• Encourages and assists staff to deal appropriately with conflict.

• Takes action and coaches others in resolving ongoing problems and unit issues.

• Delegate appropriately with defined expectations.

• Verify accurate documentation in EMR to enhance revenue collections.

• Assist with employee rounding and evaluations.

• Assist the Manager as appropriate with employee disciplinary process and/or employee work improvement plans. 

• Provide coverage during the Manager’s absence to address department-specific concerns.

• Collaborate on clinic staffing schedules and monitor daily staffing levels, call outs and float team support as needed.

• Assist staff to work required scheduled hours and days adhering to time and attendance policies (i.e., unapproved overtime).

• In collaboration with the Manager, coordinates the interview process, orientation, and mentorship of all employees.

• Collaborate with manager and staff to achieve financial goals including monitoring charge capture reports (MUHA Clinics) to assist team in timely corrections.  

• Collaborate and support manager in all leader applications and projects as assigned.