Lead and develop great people. Build a high-performing team through coaching, mentorship, clear expectations, accountability, and meaningful career development.

Own the client experience. Take accountability for the successful delivery of services and projects across your portfolio, ensuring commitments, Service Level Agreements, and expectations are consistently met — and looking for opportunities to exceed them.

Build trusted client relationships. Develop strong relationships with key stakeholders, becoming a trusted advisor who understands their business, anticipates their needs, and helps them achieve better outcomes through technology.

Run the business. Own the financial performance of your portfolio, including forecasting, budgeting, resource planning, capacity management, and profitability.

Drive operational excellence. Monitor service performance, delivery quality, capacity, risks, and client sentiment, taking proactive action before issues become problems.

Take ownership of major incidents and escalations, bringing the right people together, maintaining clear communication, driving resolution, and ensuring lessons learned translate into meaningful improvement.

Create opportunities for growth. Partner with Account Managers and internal teams to understand client priorities, identify opportunities, and expand the value Long View delivers.

Develop capability for the future. Understand the skills your clients will need next and help your people build the technical, consulting, and leadership capabilities required to meet that demand.

Connect people to purpose. Keep your team informed and engaged around company priorities, client successes, organizational developments, and Long View's culture and values.

Make things better. Challenge the status quo, remove friction, improve processes, and continuously look for ways to improve the experience for our people and our clients.

10+ years of professional experience in a consulting, managed services, technology services, or client-facing IT environment

5+ years of leadership experience with direct people management responsibilities, including operational and financial accountability

5+ years of experience working within ITIL-based service management environments

Proven experience leading service delivery, project delivery, and customer success initiatives within complex enterprise environments

Demonstrated ability to lead, mentor, coach, and develop high-performing technical teams

Strong financial acumen with experience forecasting, managing budgets, tracking profitability, and driving business results

Exceptional client relationship management and stakeholder engagement skills

Proven ability to manage competing priorities while maintaining a high standard of customer satisfaction and service excellence

Experience managing incidents, escalations, change management processes, and continuous improvement initiatives

Excellent communication, presentation, organizational, and problem-solving skills

Strong understanding of resource planning, capacity management, and operational performance metrics

Passion for delivering exceptional client experiences and driving measurable business outcomes

Ability to demonstrate initiative, sound judgment, and a proactive leadership approach

Commitment to mentoring team members and fostering a positive, inclusive, and growth-oriented culture

Flexibility to occasionally adjust working hours to support client requirements, critical incidents, or business needs