Location: Belfast, Northern Ireland, BT51 3JZ

Position Type: Part time, Monday-Friday, 17.5 hours from 2:15 PM to 5:45 PM

Salary: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!

ABM is currently recruiting for a Part-Time, Permanent Cleaning Supervisor for an immediate start in Loretto College in Coleraine, County Londonderry.

Purpose:

Assist with the smooth running of the business on a day to day basis. Support the ABM Management team to meet the customer’s needs. Drive forward quality in standards, maintaining excellence and compliance to policy & regulatory requirements at all times.

Shift Time:

• Monday-Friday
• 17.5 hours from 2:15 PM to 5:45 PM

Key responsibilities

Service Provision:

• Ensure the delivery of services to meet the needs and exceed the expectations of the customer, within the scope of the contract.
• React in a timely manner to any issues that arise and support their resolution.
• Continually assess the need for and monitor the availability and serviceability of all uniforms, site-specific clothing, PPE, equipment and materials.
• Appropriate allocation of staff to ensure site schedule and specification are met.

People Supervisor and Development:

• Assist with the recruitment, training, and daily management of Operatives.
• Manage attendance appropriately, and escalate issues to Line Manager.
• Be dynamic in leading the team to deliver best in class customer service.
• Create a harmonious working environment and proactively identify conflict at the source, escalating as appropriate.
• Maintain a fair and inclusive working environment, free from discrimination or prejudice.
• Ensure you are visible and contactable whilst on duty.

Business Administration:

• Ensure time sheets are completed correctly and on time.
• Ensure that all records relating to employment are completed and sent to appropriate Manager.
• Manage the holiday schedule for staff, whilst maintaining required levels of service provision.
• Validate proof of delivery on orders received, escalate any discrepancies and support resolution.

Quality Management and Health and Safety:

• Ensure and promote a safe working environment.
• Carry out training, including tool box training, where appropriate.
• Be aware of all company policies and procedures, as per employee handbook.
• Report all incidents, accidents and near-misses in line with policy.
• Complete relevant audits and questionnaires, and take remedial actions where improvement is required.
• Update site manual as requested.

Other:

• Support the growth of the business, where possible, by up-selling and cross-selling to the customer and by passing on potential sales leads,
• Support any customer initiatives which could lead to longer term benefits to both the customer and ABM.
• Any other ad-hoc duties as reasonably requested by a member of the ABM Management team.

Skills and Experience

Essentia Criteria:

• Willing to work flexible hours.
• Ability to work under pressure.
• Ability to pass security requirements/vetting.
• Eligibility to work in Ireland.
• Good written and spoken English.

Desired Experience:

• School leaving standard qualifications in Maths and English.
• Experience within the relevant industry, or a similar environment.
• Experience of staff supervision.
• Experience working within a results-oriented environment.
• Time spent in a customer service environment.
• Full clean driving licence.

Desired Skills:

• IT literate including knowledge of Word, Excel and Outlook.
• Motivational skills and influencing skills.
• Good communicator, able to convey information in a clear, simple and warm manner.
• Ability to motivate and actively support team members.
• Able to diffuse and handle difficult situations/people.
• Excellent customer care skills.

Attitude and Motivation:

• Confident.
• Flexible, reliable, responsible, calm under pressure.
• Positive and supporting of site needs/requirements.
• A desire to provide a professional service and to build a successful team.
• Willing to continue professional development and to develop the role.
• Willing to undergo, and provide where appropriate, training/coaching in line with organisational philosophy.

Requirements

Essential Criteria:

·       Willing to work flexible hours.

·       Ability to work under pressure.

·       Ability to pass security requirements/vetting.

·       Eligibility to work in Ireland/UK.

·       Good written and spoken English.

Desired Qualifications:

·       School leaving standard qualifications in Maths and English

·       Full clean driving licence.

Desired Experience:

·       Experience within the relevant industry, or a similar environment.

·       Time spent in a customer service environment.

·       Experience working within a results-orientated environment.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.