Job Title:  Claims Administrator

Reports To:  Credit Manager

Job Purpose:

To enable the timely and accurate processing of credit claims on the full-service business, in accordance with Good Distribution Practice (where applicable) as necessary to protect the Company from losses by fraudulent claims or delay in cash collections.
 

Key Tasks

• Collate information for logging claims for shortages, overages, debits, damages, and uplifts daily and print all claims from the email box, monitoring this regularly throughout the day
• Log Export order shortages and scan the completed credit into file.
• Email destruction notification to all customers for damaged stock. Chase any outstanding notifications not returned, and chase for any photos of damaged stock
• Challenge customers for all failed uplifts which have been destroyed or refused or not collected
• Investigate all stock discrepancies from system, daily reports received, warehouse, returns and liaise with Inventory
• Liaise with Returns Department to validate returns for credit
• Chase customers for the storage declaration if this has not been returned with the goods
• Challenge customers for claims for shortages/overages where no stock discrepancy or return
• Identify and book on stock for failed deliveries/unauthorized returns. Notify Returns Department of reference number to enable stock to be booked on systems and add RGN numbers to the invoices on the invoicing system.
• Check to see if any excess goods have been delivered with shortage claims
• Liaise fully with credit controllers
• Update systems to reflect progress of credit claims
• Update Client exceptions for their authorization.
• Liaise fully with customer care, operations, client, and customer re-outstanding or new claims
• Monitor progress and location of all credit's claims updating outstanding credit log daily on the status of claims
• Act as additional resource for pricing department during holidays, sickness and busy periods assisting in the maintenance of pricing schemes
• Filing completed or cancelled claims, and yearly archiving claims with the warehouse
• Contact and challenge customers for suspense stock levels from inventory report
• Check non shipped order list to see if any have been delivered to the customer
• Raise claims with couriers for any lost stock that has been notified within the relevant time scales
• Liaise with clients for authorizations on large returns, short-dated stock and sale or return requests as per associated documents
• Liaise with the client account managers with credit issues etc.
• Regular monthly meetings to discuss department issues, progress, and development
• Maintain standards in accordance with the Health & Safety policy
• To assist the Credit Manager where necessary regarding claims
• To carry out any reasonable requests as determined by Management
• Handling claims for faulty products or reports of adverse events in accordance with company procedures.
• Working closely with QA for any quality issues or MHRA queries with claims or collections
• To ensure that all direct reports adhere to the Company Health & Safety policies/standards at all times
• To ensure that all accidents and near misses are reported immediately to the HS&E Manager
• To ensure that all department activity is performed in accordance with company procedures and client instructions
• Comply with all applicable Standard Operating Procedures and Training Manuals in order to ensure activities are performed in compliance with relevant requirements of GDP, GMP (as applicable) and any ISO certifications held by the company.

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Competencies

• Communication on all levels both written and verbally
• Working Accurately and to Tight Deadlines
• Proven ability to work alone and unsupervised.
• Professional telephone manner
• PC Literate

Personal Attributes

• Flexible approach to work and hours of work
• Smart in appearance and a good attendance record
• Strong interpersonal skills
• Confident and Professional
• Organised and able to prioritise work
• Able to work as a Team

Education, Knowledge and Experience Required

• Previous credit control experience
• Working knowledge of Dynamics 365 Business Central
• Strong Numeracy and Literacy
• Proven ability to use initiative
• Accurate with attention to detail
• Intermediate MS Word, Excel, and Outlook
• A Sound Knowledge of GDP
• Trained in all relevant SOPs within 3 months

Key Working Relationships

• Credit Controllers
• Customer Care
• Client Account Managers
• Operations Managers
• Customers
• Quality
• Returns
• Clients
• Security

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned