Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Country Inn & Suites by Radisson Bloomington at Mall of America is a 233-room hotel conveniently located near the Mall of America and Minneapolis-Saint Paul International Airport. We are committed to providing exceptional guest service and creating a welcoming, comfortable experience for every guest through teamwork, professionalism, and hospitality excellence.

Benefits When You Make It Your Choice:

• Employee discounts on thousands of hotels
• Free Parking

Salary Range: $80,000 to $90,000

Day 1:

• Paid Vacation and Sick Time (MN Earned Sick and Safe Time)
• 8 Paid Holidays
• Paid Bereavement
• Paid Floating Holidays
• Employee Assistance Program

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more!
• Employer paid Accident insurance
• 401(k) Retirement Plan

Key Responsibilities

Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies

• Participates in the development of the hotel’s business strategies
• Develops and implements strategies for hotel engineering department that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Develops the annual budget in conjunction with the Executive Committee
• Participates in the development of the annual marketing, sales and yield management plans and strategies
• Continually improves the hotel engineering department and adheres to Radisson brand standards

Maximizes profitability and revenue by directing the Engineering department

• Manages the Engineering department and any third-party vendor to ensure superior service and quality
• Develops and implements quality control programs, conducts annual compliance training in accordance with local, state and federal laws.
• Reviews contracts and negotiates revisions to contractual agreements with vendors, consultants, clients, suppliers and subcontractors
• Interprets plans and contract terms with Engineering team, management, clients, and vendors
• Manages the relationship with the outsourced security company
• Manages the guest incident reporting and partners with front office
• Monitors compliance with building safety codes, protocols, health and safety laws and other regulations, conduct walk-throughs to assess the safety and efficiency of equipment and maintenance of structure
• Maintains Responsible Business programs and training for hotel
• Manages hotel renovations, coordinates project status with Corporate Technical Services, architects, licensing agencies, contractors and hotel management

Develops and implements strategies and practices which support employee engagement

• Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
• Takes active role in recruitment and selection of qualified candidates
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Communicates and reinforces the vision for customer service to all managers, supervisors and employees
• Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
• Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
• Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
• Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

• Minimum of two-years supervisory experience in the hotel industry

• Minimum of two-years work experience at a similar size hotel

• Bachelor’s degree preferred

• Able to resolve conflicts guests, supervisor and employee

• Able to collaborate effectively with other hotel employees and managers to ensure teamwork

• Advance knowledge of building management and engineering

• Excellent organizational skills

• General understanding of insurance requirements

• Willing to work a flexible schedule including weekends and holidays

Physical Requirements

• Required to stand, sit, and walk for extended periods of times
• Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
• Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

Other Information 

The hotel business functions seven days a week, 24 hours a day.  All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.  In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.  I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. 

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.  Our locations are drug-free and pre-employment drug tests are required.  Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. 

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.