ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Role: CIAM (Customer Identity & Access Management) Specialist / Engineer

Role Overview

The CIAM Specialist/Engineer will be responsible for designing, implementing, and supporting customer identity solutions across the organization, with a focus on secure, scalable, and compliant access for external users (B2B and B2C).

This role will play a key part in integrating customer identity services into externally facing applications, leveraging Microsoft Entra ID (including External ID / B2C capabilities), while aligning with enterprise IAM standards, security controls, and regulatory requirements.

The position operates within the broader IAM function and will collaborate closely with application teams, security architecture, and engineering teams to deliver robust and audit-compliant identity integrations.

Key Responsibilities

CIAM & External Identity Engineering

• Design, implement, and maintain CIAM solutions supporting B2B and B2C identity use cases
• Develop and manage Microsoft Entra ID (EntraID) and Entra External ID / B2C configurations
• Build and maintain identity federation, authentication, and authorization flows (OIDC, OAuth2, SAML)
• Configure and manage:
  • User journeys / policies (B2C)
  • Identity providers (social, enterprise federation)
  • Conditional access and security controls for external users

Application Integration

• Integrate CIAM services into externally facing applications and platforms
• Partner with development teams to:
  • Embed authentication and authorization flows
  • Ensure secure API access and token handling
• Support onboarding of new applications into CIAM platforms
• Troubleshoot identity-related issues across application integrations

Project Delivery

• Lead or contribute to projects involving:
  • B2C customer identity integrations
  • External partner onboarding (B2B federation)
  • Modernization of legacy authentication platforms
• Translate business and security requirements into technical identity solutions
• Support delivery within defined timelines and governance frameworks (e.g., change control, SDLC)

IAM Ecosystem Alignment

• Ensure CIAM solutions align with broader IAM architecture, including:
  • Identity Governance & Administration (IGA)
  • Privileged Access Management (PAM)
• Collaborate with IAM, and architecture teams to ensure:
  • Consistent identity policies
  • Centralized identity lifecycle practices
  • Secure access models across internal and external identities

Security, Compliance & Audit Readiness

• Implement identity controls aligned with security policies and standards
• Support compliance efforts including:
  • SOX (Sarbanes-Oxley)
  • GxP (where applicable)
• Produce and maintain documentation for:
  • Solution design
  • Access controls
  • Audit evidence and control validation
• Participate in internal and external audits as required

Operational Support

• Provide L3 support for CIAM platforms and integrations
• Monitor platform performance, availability, and security events
• Support incident response activities related to identity and access issues
• Identify and implement continuous improvements in CIAM processes

Required Skills & Experience

Core Technical Skills

• Strong hands-on experience with:
  • Microsoft Entra ID (EntraID)
  • EntraID B2C / Entra External ID
• Experience implementing:
  • OAuth2, OpenID Connect (OIDC), SAML
  • Identity federation and Single Sign-On (SSO)
• Experience integrating identity solutions into web and mobile applications
• Strong understanding of:
  • Token-based authentication
  • API security concepts

CIAM Domain Expertise

• Practical experience delivering B2B and B2C identity solutions
• Understanding of customer identity lifecycle and external user management
• Experience with custom policies, user flows, and identity providers in B2C

Broader IAM Awareness

• Working knowledge of:
  • Identity Governance & Administration (IGA) (e.g., SailPoint or similar)
  • Privileged Access Management (PAM) (e.g., CyberArk or similar)
• Understanding of identity lifecycle, access certification, and privileged access controls

Desirable / Advantageous

• Experience working in regulated environments (e.g., SOX, GxP)
• Familiarity with secure SDLC and DevSecOps practices
• Experience with API gateways, microservices architectures, or cloud-native application design
• Scripting / automation experience (PowerShell, Python, etc.)
• Experience with external identity providers and social login integrations

Key Competencies

• Strong problem-solving and troubleshooting skills
• Ability to translate business requirements into technical designs
• Effective communication across technical and non-technical stakeholders
• Structured, audit-aware approach to delivery and documentation
• Ability to work across cross-functional teams in a global environment

Success Measures (First 6–12 Months)

• Successful delivery of CIAM integrations into key external applications
• Establishment of consistent B2C onboarding patterns and standards
• Reduction in identity-related incidents for external-facing systems
• Positive audit outcomes with clear and defensible identity controls

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply