Job Summary

Job Description

Job Responsibilities:

• Serve as initial point of escalation and provide resolution to incidents or issues.
• Monitor databases and reconcile discrepancies on partial or missed chargeback payments to avoid financial loss.
• Prepare and review reporting to meet the changing needs of the business.
• Validate the accurate distribution of chargeback and tracing files and accurate processing of any resulting discrepancies.
• Prioritize incoming chargeback related inquiries and apply detailed analysis.
• Monitor email box to ensure a timely response to vendors.
• Create fee agreements tied to vendor restrictions.
• Establish and maintain relationships with external and internal resources to facilitate timely processing of files and payments.
• Coordinate and execute effective training sessions as well as structure and review standard operating procedures (SOPs).
• Provide input to process improvement programs to help facilitate organizational change.
• Participate in functional and cross-functional team meetings to meet objectives and improve processes.

Minimum Job Requirements:

Education

• Typically requires a Bachelor's degree in a business-related field.

Work Experience

• At least 2 years of experience analyzing and reporting data to support business operation at least 1 year of chargeback analysis and processing experience.

Knowledge / Skills / Abilities

• Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience collaborating with internal resources and external resources to meet department goals within established timelines.
• Ability to communicate professionally with internal teams, partners, and vendors — both verbally and in writing.
• Detail-oriented and strict attention and appreciation for deadlines.
• Experience in SAP and/or Vistex.
• Proficiency in Microsoft Excel.

Preferred Job Qualifications:

Education

• Bachelor's Degree

Work Experience

• GTN Experience within Medical Device and/ or Pharmaceutical Industries
• Experience working with and interpreting supplier agreements
• Exposure to and experience with SOX Controls
• Experience with Life Sciences Revenue Management Systems

Knowledge / Skills / Abilities

• Ability to query and manipulate complex datasets using tools such as SQL, validate data accuracy, create reports, and communicate analytical findings to business stakeholders.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.