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This position reports to:

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Your role and responsibilities

Reporting to the Global AutoBank&Process Excellence Manager providing key support for the whole O2C Stream in the area of CFIN and SAP4HANA. You will be involved in CFIN and SAP4HANA implementation, UATs and post implementation “service”. Crucial part of the role would be ongoing contact with O2C end users to understand and address better their needs and provide trainings answering technical aspects of CFIN and SAP4Hana.

You will be mainly accountable for:

• Facilitating learning through a variety of delivery methods to onboard new hires and upskill end-users. This could include classroom Instruction, virtual training, team meetings, on-line learning debriefs, practical labs, peer to peer coaching, and train-the-trainer sessions
• Training users on O2C processes and appropriate system use. Creating and maintain user manuals, documentation and SOPs as needed
• Engaging with business leaders, users and partners to understand processes, needs, challenges and deliver solutions, and/or issue resolution during activities such as adapt to standard, process reviews, etc.
• Participating in testing (UAT) activities as needed and initiate or promote sustainable process improvements
• Acting as a Subject Matter Expert (SME) for CFIN and SAP4HANA to assist in curriculum development – including revisions to existing course content and new material creation
• Communicating process and related system CFIN and SAP4HANA changes to users, including ‘translating’ system functionality into simple business relevant language
• Working one-on-one with learners to identify areas of skill and opportunities. Seeking input from and provide feedback to learners to aid with knowledge transfer and behavior change
• Serving as 1st level of support for end users technical / process issues, answering questions, enabling/documenting solutions and/or escalating as appropriate ​

Qualifications for the role:

• 5+ years of experience in order to cash (O2C) processes
• Solid understanding of O2C processes and practical knowledge of CFIN and SAP4Hana environment for configuration of SAP4HANA Finance into the system
• Ability to transfer knowledge, train others, support end-users and support ongoing improvement in technical aspects of CFIN and SAP4HANA
• Advanced proficiency with the MS Office and O365 suite
• Proficiency in the English language
• Problem-solving mindset, solid organizational and interpersonal skills
• Good communication skills – end user interaction, user training, conducting workshops
• Project management exposure and prior experience developing training materials and documenting processes will be an asset

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.