Industry/Sector

Specialism

Management Level

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

• Job Title: Associate
• Document Management & Integration Analyst
• Line of Service: Managed ServicesIndustry/Sector: HealthcareSpecialism: Integration & Data Management
• Management Level
• Associate
• & Summary
• A career within PwC Managed Services will provide you with the opportunity to support clients in running document management and integration operations, enabling reliable document processing, secure data exchange, and seamless system interoperability.
• As an Associate, you will support document lifecycle management and flat-file integration ecosystems, working across SFTP interfaces, APIs, and middleware platforms (Infor ION). You will ensure accurate document ingestion, transformation, routing, and reconciliation, contributing to stable, SLA-driven operations in a highly regulated (PII/PHI) environment.
• Responsibilities
• As an Associate, you’ll work as part of a team of problem solvers, supporting day-to-day operations and execution. Key responsibilities include:
• Manage end-to-end document lifecycle (ingestion, validation, transformation, routing, archival)
• Execute and support flat-file integrations (CSV, fixed-width, XML, JSON) via SFTP and batch processing
• Monitor and troubleshoot file-based interfaces, job failures, and data mismatches
• Perform data transformation, mapping, and validation across systems
• Support API-based integrations (REST/SOAP) and Infor ION document flows
• Assist in ETL pipelines and batch data processing workflows
• Investigate and resolve interface issues, data errors, and integration failures
• Maintain document repositories, audit trails, integration logs, and runbooks
• Assist in basic scripting (.NET or similar) for automation and support tasks
• Ensure data integrity, reconciliation, and accuracy across document and system flows
• Adhere to data security and compliance standards (PII/PHI handling)
• Support incident management, SLA adherence, and transition activities
• Skills and Experience
• 1–3 years of experience in document management, data operations, or integration support
• Strong exposure to:
• Flat-file integrations (CSV, fixed-width, XML, JSON)
• SFTP-based file transfer and batch processing

Foundational knowledge of

API integrations (REST/SOAP) Data transformation and ETL concepts

• Exposure to Infor ION or similar middleware platforms (preferred)
• Basic understanding of .NET or scripting for automation (preferred)
• Familiarity with interface monitoring and troubleshooting
• Experience in SLA-driven environments and ticketing tools
• Strong attention to detail and problem-solving mindset
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• Preferred Knowledge/Skills
• Exposure to document-heavy business processes (finance, payroll, healthcare)
• Understanding of integration patterns (batch vs real-time processing)
• Familiarity with data privacy and compliance requirements (PII/PHI)
• Experience in managed services or support environments
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• PwC Professional Skills and Responsibilities
• PwC Professional skills and responsibilities for this management level include but are not limited to:
• Demonstrate ownership of document and data processing tasks with high accuracy
• Apply structured thinking to troubleshoot file, document, and integration issues
• Communicate clearly and escalate issues in a timely manner
• Handle sensitive data responsibly and in compliance with firm policies
• Be open to feedback and continuously build technical and domain expertise

Travel Requirements

Job Posting End Date