Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.  

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts 
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

This position is responsible for providing responsive and professional shuttle service to all guests of Winter Park Resort and The Village at Winter Park.  Duties for this position include: driving guests to designated pick up/ drop off spots around the resort, maintaining vehicles’ fluid levels & maintaining the general appearance of the shuttles.  It is also an important responsibility of shuttle drivers to conduct vehicle inspections when necessary.

A Commercial Driver’s License (CDL) with passenger endorsement is necessary for this role.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly pay range: $23.00-$25.00

GENERAL RESPONSIBILITIES :

• Shuttles guests around Winter Park Resort in a safe and friendly manner
• Greets guests upon arrival and addresses guest concerns
• Must be knowledgeable about the ski area, community, activities, directions, dinner recommendations, etc…
• Maintains the vehicle including: vacuum & cleaning interior, removes trash at the end of every shift, wash & fuel vehicle, checks fluid levels and alerts management when vehicle needs service
• Abides by the dress code, policies, and procedures maintained by Winter Park Resort
• Is responsible for the best possible service to the guest, while maintaining a safe environment for both guests and employees
• Communication with law enforcement and TOWP maintenance personnel
• Be in communication with First Transit shuttle drivers
• Other duties as assigned, including: assisting other departments, special projects, and miscellaneous duties

OTHER DUTIES:

• Assist guests and employees with directions and information in a friendly, professional manner.  Effectively handle first-line conflicts and problems.
• Operate resort vehicles.
• Assist grounds crew with general duties, snow removal, and sanding duties around assigned work area.
• Pick up litter and remove trash in parking lots, skier drop off, and transportation circle.
• Control special event and VIP parking areas during special events.
• Assist local police or sheriff’s office, security, and/or ski patrol with emergency evacuation and accident response.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Must have valid Colorado commercial driver’s license (required) and be insurable by the company’s auto insurance carrier (Class A/B with Passenger Endorsement).
• Ability to pass a driving background check
• Must be 18 years of age
• High school diploma or GED desirable
• Experience in shuttle driving or hospitality desirable
• Must possess strong communication skills with the ability to interact in a positive manner with guests and employees
• Must be able to handle complaints and difficult customers in a polite and professional manner
• Must be able to sit in a bus for most of the day, with minimal breaks
• Ability to perform multiple tasks simultaneously
• Ability to read and comprehend instructions in a variety of forms including written, oral, and diagram   
• Is honest and has the highest integrity
• Follows established policies and procedures
• Can handle fast paced, potentially high-pressure environment
• Responds promptly to customer needs and solicits customer feedback for improvement
• Outgoing & Friendly

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

• Capable of sitting for long periods of time
   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business