About the role
We are looking for our Warehouse Success Specialist.
The role will be based in our Fashion Hub, sharing time between two warehouses: Châtres et Ferrières.
In the context of strong growth and a demanding environment, we are looking for a Chargé(e) Relation Client / Warehouse Success Specialist who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.
Location:Châtres et Ferrières | Full time | On-site
Compensation: €31,500 - €33,500 a year
About the job
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 220+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.
The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
As a Warehouse Success Specialist you will
Increase customer satisfaction
Respond to customer requests, advise them, and ensure high-quality follow-up
Manage escalations (proactive & reactive) and coordinate internal stakeholders
Ensure end-to-end resolution (analysis, action plan, communication, closure)
Ensure compliance with contractual commitments (SLAs) and KPIs
Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.
Support portfolio growth
Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management
Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site
Assess the operational feasibility of custom requests and help prepare quotes
Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.).
Continuous improvement & management
Monitor customer metrics and identify potential risks early on
Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)
Implement proactive communication (operational updates, recommendations, incident prevention)
Contribute to improving on-site routines and processes (quality, timelines, customer experience)
You'll succeed in this role if you:
+2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
Fluency in English 🇬🇧
Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies).
Excellent interpersonal skills, solution-oriented approach
Ability to learn quickly
Strong customer focus
Hands-on approach to act quickly and understand operational issues
Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs
Passion for continuous improvement and problem-solving
Experience in logistics, e-commerce, or operations is appreciate
Why join Bigblue
💼 A high-impact role: an incredible opportunity to learn quickly in a rapidly growing environment
💙 A company led by its founders, with an innovative and supportive culture.
🚀 A rapidly expanding company: join a well-funded company where your work will yield immediate and visible results.
🌍 International environment: work closely with headquarters teams in an international setting
🩺 Health and life insurance coverage
