Function Customer Development

Work Level WL1

Reports to NALI CD Data Transformation & L&I CD Excellence Lead

Scope Jordan

Location Lebanon, Beirut

Terms & Conditions Full Time

JOB PURPOSE

This role exists to bring your purpose to life through meaningful work that helps create a better business and a better world. If you are passionate about driving operational excellence, enabling seamless execution across Customer Development teams, and transforming data into actionable insights that drive growth and efficiency, this role is for you. You will be part of a team that believes in making a positive impact for both people and the planet.

Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

Commercial Planning, Trade Marketing & Execution

• Lead the planning and consolidation of monthly commercial and trade marketing plans across markets and distributor partners.

 • Drive promotional forecasting, trade investment planning, and volume alignment to support business growth objectives.

 • Plan, execute, and track shopper marketing activations and customer promotions, ensuring excellent in-market execution and ROI.

 • Manage customer mapping, target deployment, route-to-market, and Perfect Store/MSL data to strengthen field sales effectiveness.

 • Partner with Sales, Trade Marketing, and Finance teams to deliver seamless execution of commercial and customer growth plans.

2. Data Analytics, Reporting & Business Insights

• Transform commercial, distributor, and market data into actionable insights that drive growth, efficiency, and informed decision-making.

 • Develop and manage sales, stock, pricing, and trade investment reporting, proactively identifying opportunities and risks.

 • Lead claims reconciliation, contract tracking, promotional analysis, and investment governance to ensure accuracy and transparency.

 • Drive data quality, reporting excellence, and continuous improvement across commercial planning systems and processes.

3. Operational Excellence, Capability Building & Governance

• Champion operational excellence through process simplification, automation, and continuous improvement initiatives across Customer Development teams.

 • Manage commercial systems, pricing governance, business planning cycles, and monthly performance reviews to enable smooth operations.

 • Build organizational capabilities by embedding best practices, enhancing analytical skills, and fostering a data-driven culture.

 • Support leadership decision-making through impactful business reviews, performance storytelling, and strategic presentations while ensuring compliance and governance across commercial processes.

REQUIRED QUALIFICATIONS

• Strong interpersonal skill
• People management /leadership
• Sense of reading market opportunities / proactive approach
• Networking (internal/external)
• 2-3 Years of experience in CD at FMCG

PREFERRED QUALIFICATIONS

• Relevant industry experience with hands on selling and customer handing both GT/MT will be an added advantage
• Trade Marketing Experience
   

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.